KODIF

Craig is out there talking about us and quality AI again 🥰 Go give it a listen!

Most companies treat AI like an overworked intern. Answer questions. Crunch data. Handle escalations. Organize the holiday party. No wonder so many “AI strategies” burn out. The future of AI in CX isn’t “one bot to rule them all”, it’s specialized AI teammates that work together like your actual CX org does. That’s when AI stops being a toy and starts being a force multiplier. Read more below 👇

“If you can build and you can sell, you’re unstoppable.” At KODIF, Norm Usenkanov builds, and Mike Zayonc sells. They’ve figured out how to make those two very different worlds work together: the push, the pull, and keeping both perspectives connected is what makes KODIF click. (Want to watch the whole interview? Link is in the comments 🥰 ) #Startups #AI #CustomerExperience #KODIF

The CX Dispatch is back for September, including: 🧡 The usual learning corner with an AI stat to remember and KODIF in action 🧡 Events coming up this month (come meet us!) 🧡 Our latest articles and a brand new case study with our friends at JustFoodForDogs 🧡 A chance to get to know Renee, our latest addition to the team Happy reading 😚

“Sorry, I can’t help with that.” That’s the sound of an AI agent that isn’t properly integrated. In the latest episode of KODIF Can Do It, you can see how our integrations platform connects to the tools you actually run on: ecommerce, CRM, shipping, subscriptions, even that quirky in-house tool with a REST API. There's not a whole lot we can't do, really. Want to see more? There's a whole playlist linked in the comments 😉

MIT said 95% of AI projects are "failing". The “hot takes” (ugh) immediately followed: “AI was overhyped.” “The bubble is bursting.” “We told you so.” Obviously, we can’t be quiet about this, so here: AI itself isn’t failing. BAD AI is failing. And we're here to talk about it 👻

KODIF now integrates with Tremendous, the leading platform for payouts and incentives 💸 Here’s what you can now do with their help: 💙 Instantly trigger gift cards or refunds 💙 Send loyalty incentives on the spot 💙 Handle escalations with compensation Sometimes, the best way to turn a negative into a positive is with the right incentive at the right time. This integration makes it easy to resolve issues and build loyalty, all in the same motion 🫡 #CustomerExperience #Integrations #Automation #Tremendous #CX

Everyone talks about the rollercoaster of entrepreneurship: the highs, the lows, the chaos. But what about the upsides? In this clip, our CEO and founder Chyngyz Dzhumanazarov shares the parts of the founder journey that don’t get enough attention, from learning directly from unicorn founders to having the privilege of building your own team and culture. Want to watch the whole interview (you should!)? Link in comments👇 #Entrepreneurship #StartupLife #Leadership #KODIF

KODIF now integrates with Yotpo, the go-to platform for reviews and loyalty. Here’s what this means for your CX team: 🥳 Customers can leave reviews right in the flow of conversation 🥳 You can share reviews directly with customers 🥳 Pull product, loyalty, or fulfillment details to personalize every interaction. Reviews build trust. This integration makes it easier to collect, showcase, and use reviews in real time, turning conversations into conversion and loyalty drivers. #CustomerExperience #Integrations #Automation #Yotpo #Reviews #Loyalty #Ecommerce

Outsourcing used to mean one thing: more people at a lower cost. Today, brands want more. Leaner ops, omnichannel coverage, automation that actually works, and insights that drive strategy. The old model of “outsourcing = cheaper humans” doesn’t cut it anymore. The future, instead, is Managed Customer Experience Providers (MCXPs). Leaders like our friends at Boldr and Horatio are already proving this model works, combining empathetic, human teams with AI to deliver CX that scales and adds value. It’s not “BPOs vs AI.” It’s AI-enabled BPOs vs other BPOs. Let’s break down what this shift really means. Link in comments! #CustomerExperience #AI #BPO #Automation #CXLeadership