🎯3,500+ CX, IT, and industry leaders 🎬180 minutes packed with power insights 🌎One global event. Endless opportunities #RefreshVirtualSummit is back! Join us to reimagine service, customer experience, and technology with AI that delivers real results. No jargon. No waiting for the future. Secure your spot now: https://lnkd.in/gRvqWZae
About us
Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
- Website
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https://www.freshworks.com/?tactic_id=6909181&utm_source=social&utm_medium=linkedin&utm_campaign=aboutpage&utm_term=organic
External link for Freshworks
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Today we announced the upcoming retirement of Girish Mathrubootham – Executive Chairman, Chairman of the Freshworks Board and our founder. Beginning December 1st, our current Lead Independent Director Roxanne Austin will serve as the new Chair. G’s passion and entrepreneurial courage led to the creation of this special company and we honor his decision to step away from an official Freshworks role to spend more time mentoring and investing in founders just like him through the Together Fund.
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LET MANAGERS USE AI VISIBLY (teams are 4x more likely to follow and adopt AI) This is one of the fastest AI adoption techniques. ✅ Use it in meetings. ✅ Share your prompts. ✅ Show your workflow. When leaders lead by example, teams follow. And AI transforms from threat to superpower. Matthew Kropp, CTO of BCG X, shares how leaders can overcome employee skepticism with hands-on opportunities. Read the full story from The Works. Link in comments 🔗👇
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Great results on the track and in the office come from teams that keep things uncomplicated and work together. Teams that collaborate easily always stay one step ahead. Read the full article from ComputerWeekly.com: https://lnkd.in/eQr8WEhx
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Ready, set, e-sign. Right inside Freshservice! ✍️ 😇 We've teamed up with Docusign to make your workday smoother. Now you can send, track, and complete e-signatures without leaving Freshservice. Two trusted names, one seamless flow. Less chasing, more resolving. This is how work should feel. Learn more: https://lnkd.in/gmctM6hr
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When you treat AI as a true collaborator rather than just a coding assistant, you can tackle challenges that would be overwhelming alone. Read the full story from Mani Tamilarasan. Link in comments 🔗 👇
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Managing 6,000 electric vehicles across London? That takes serious tech integration 🛠️ Otto Car's secret? "Integration was a key philosophy right from the start." API-first approach + best third-party tools + proprietary tech = Uncomplicated operations. Watch the full conversation with Nil Patel, Chief Data and Technology Officer at Otto Car , and Dennis Woodside, CEO of Freshworks, in our latest "The Modern Tech POV" episode." Link in comments 🔗 👇
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At 200mph, there's no room for IT tickets to pile up 👀 McLaren Racing Formula 1 Team's Director of Business Technology, Dan Keyworth, explains how Freshworks keeps their global operations running at F1 speed – from factory to pit wall, across time zones, without missing a beat 🏁
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GROWTH IS COMPLICATED. But the right tools will make it uncomplicated 😇 When Fox Communities Credit Union set out to double in size by 2030, they knew their IT support had to level up, too. The solution? Freshservice and Freddy AI stepped in to streamline everything. Now, they're hitting a 96% first-contact resolution rate and scaling with confidence. #FreshworksUncomplicates
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