Concentrix

Old-school commerce platforms can’t keep up with modern digital demands. That’s why our partners at Adobe's Commerce as a Cloud Service is such a game-changer: zero-downtime updates, built-in scalability, and a SaaS model that frees your teams to innovate instead of firefight. Our latest blog breaks down why migrating isn’t just an upgrade, it’s a future-proof strategy. 👉 https://cnx.li/QXuWL

Old-school commerce platforms can’t keep up with modern digital demands. That’s why our partners at Adobe's Commerce as a Cloud Service is such a game-changer: zero-downtime updates, built-in scalability, and a SaaS model that frees your teams to innovate instead of firefight. Our latest blog breaks down why migrating isn’t just an upgrade, it’s a future-proof strategy. 👉 https://cnx.li/QXuWL

The way we work is changing—and it’s exciting. When humans and AI team up, incredible things happen: faster decisions, smarter operations, and innovation that actually sticks. Tools like iX Hero™ help advisors have faster, clearer, and more accurate conversations—so both staff and customers win. Humans stay in the loop to ensure brand, ethics, and accuracy are never compromised. The future of work isn’t man vs. machine. It’s humans + AI, teaming up for smarter decisions, better operations, and real impact. https://cnx.li/AXcRW

Excited to announce our upcoming webinar with Intercom and Fullstory! 🚀 ✨ Peak season is coming. Are you ready? For eCommerce brands, the holiday rush means more customers, more questions, and more pressure on CX teams. Scaling fast is tough and relying only on tech isn’t enough. The real winners this year will be the ones who find the right balance between CX teams and AI. That’s exactly what we’ll cover in our upcoming webinar: 📅 September 24 | 6:00 PM – 7:00 PM CEST You’ll learn: ✅ Why AI is now the baseline for scaling eCommerce (and why traditional tools can’t keep up) ✅ Proven AI use cases for customer support — from WISMO and returns to refunds and cancellations ✅ A repeatable framework for getting started fast, without disrupting operations Register here! (link also in the comments below) 👉 https://lnkd.in/da_HRPyy Shout-out to our speakers: Tim Kirchner. Mark Iafrate, Chip Lay, Ruth O'Brien

Stop overcomplicating AI. Start with a playbook. Dave Prus, MBA, Sr. Director, Account Executive Insurance, lays out a simple three-step approach on our Reuters webinar. Watch the full webinar replay to get practical how-to guidance for using AI, data, and automation to make insurance smarter and more human. https://cnx.li/hgfoX

Not automation—collaboration. That’s the future of work. Time’s almost up to join the conversation. Join us to see how embedding AI into workflows amplifies human potential, transforms customer experiences, and creates measurable value across your organization. Reserve your spot before it’s too late: https://cnx.li/HqiMo

What can 340 volunteers accomplish in one day? A whole lot! Our #PowerToChange initiative last Saturday was a huge success, with Concentrix Cebu Game Changers planting 3,000 trees, running a medical mission for 150 people, and distributing 428 school kits. This is more than just a day of impact; it’s a testament to our commitment to ESG principles. As a global business, we're dedicated to enriching the lives of our game-changers, giving back to our communities, and supporting our planet's health.

ICYMI: we were named a Market Leader in HFS Research's 2025 Digital Marketing and Sales Services 2025 Horizons Report. From GenAI-powered IPs like iX Hello™, to our design-build-run approach, we’re helping clients embrace innovation and realize value. 📥 Download the report: https://cnx.li/pwPyh

53% of sales reps don’t know how to get full value from GenAI. That’s not just a skills gap, it’s a wake-up call. As AI reshapes how sales teams work, the real differentiator won’t be tools alone, but the talent that knows how to use them. Our latest infographic breaks down the shifts every sales leader needs to know to future-proof their hiring strategy—before 2030 arrives faster than you think. 👉 Download it here: https://cnx.li/KdbpY

That’s a wrap on Genesys Xperience 2025 🎤✨ From roundtables with financial services leaders to a great healthcare networking night—and even professional headshots and live demos—we loved every moment of connecting, learning, and exploring how AI is reshaping customer experiences.