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Zoho revamps Zoho One’s UI to focus on work, not apps

Even larger enterprises should take a look at a product long associated with the SMB market, says one analyst.

By Lynn Greiner

Nov 20, 20253 mins

CRM SystemsFinance and Accounting SystemsMarketing Software

Articles

Slack addition boosts Salesforce revenue forecast to $32B

Eight months after closing its acquisition of Slack, Salesforce is continuing to experience better than expected results, due in part to the collaboration platform’s ongoing popularity.

By Charlotte Trueman

Mar 2, 2022 2 mins

CRM SystemsSmall and Medium BusinessTechnology Industry

Microsoft Teams users get license-free access to Dynamics 365 data

Microsoft is removing what's been called a "licensing tax" to encourage wider access to sales and customer service data via the Teams collaboration app. But integration remains a work in progress, says analyst.

By Matthew Finnegan

Jul 15, 2021 3 mins

CRM SystemsCollaboration SoftwareSmall and Medium Business

Salesforce acquisition: What Slack users should know

The mega-deal makes sense for both vendors, but what does it mean for Slack customers?

By Matthew Finnegan

Dec 7, 2020 7 mins

CRM SystemsSmall and Medium BusinessTechnology Industry

Salesforce scoops up team chat pioneer Slack for $27.7B

Slack’s popular business chat app will be integrated with Salesforce’s cloud tools, serving as the front end for its Customer 360 portfolio.

By Matthew Finnegan

Dec 1, 2020 5 mins

CRM SystemsSmall and Medium BusinessTechnology Industry

7 Steps to Customer Experience Excellence

Customer experience is the new currency of business competition. Failing to create a single, authoritative view of customer data is a fatal flaw—without it, you will never root out the causes of bad customer experiences.

Apr 4, 2016 5 mins

AnalyticsCRM Systems

Salesforce announces new iOS enterprise apps

Apple CEO Tim Cook will join Salesforce co-CEO Marc Benioff to speak at Dreamforce 2019 on Tuesday, underlining the two companies' commitment to working together.

By Jonny Evans

Nov 18, 2019 4 mins

AppleSmall and Medium BusinessTechnology Industry

Gartner: Blockchain will be nothing more than an add-on for ERP, CRM software

The distributed ledger technology has already become highly fragmented, making it difficult for companies to push ahead with real-world uses. On top of that, Gartner expects that fragmentation to collapse into no more than four dominant standards in the next few years.

By Lucas Mearian

Sep 16, 2019 7 mins

Augmented RealityBlockchainCRM Systems

Salesforce offers blockchain lite to entice users

Salesforce is the latest company to offer customers a managed distributed ledger over which business transactions can be tracked.

By Lucas Mearian

Jun 3, 2019 7 mins

Amazon Web ServicesBlockchainCRM Systems

Apple Business Chat goes global as enterprises get the iMessage

Enterprises know their most affluent and engaged customers probably use iOS, so it makes sense to ensure it’s easy to speak together.

By Jonny Evans

Oct 2, 2018 4 mins

AppleCRM SystemsSmall and Medium Business

Why everyone is talking about everything talking

Suddenly, we’re looking at voice-first everything — including the voice-first workplace.

By Mike Elgan

Sep 22, 2018 6 mins

Amazon.comCRM SystemsSmall and Medium Business

Adobe continues its march to the cloud

Adobe, once known only for its creative suite, has become a huge player in the broader marketing space. I sat down with an exec ahead of their EMEA conference to reflect.

By Ben Kepes

May 9, 2017 8 mins

AdobeCRM SystemsSaaS