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Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests, 2nd Edition: How to Plan, Design, and Conduct Effective Tests

2nd Edition
ISBN-13: 978-0470185483, ISBN-10: 0470185481
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Book details

  1. ISBN-10
    0470185481
  2. ISBN-13
    978-0470185483
  3. Edition
    2nd
  4. Publisher
    Wiley
  5. Publication date
    May 12, 2008
  6. Language
    English
  7. Dimensions
    7.38 x 0.87 x 9.25 inches
  8. Print length
    384 pages
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Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

From the Inside Flap

Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

    • Learn to recognize factors that limit usability
    • Decide whether testing should occur in a lab setting or at the site where the product is used
    • Set up a test plan to assess goals for your product's usability
    • Choose and train effective test moderators
    • Decide on the best way to collect and review data
    • Report the results and make recommendations
    • Learn user-centered design principles and practices — the context for usability testing
    • Reap the benefits of templates, tables, models, case studies, and other tools of the trade

    From the Back Cover

    Is your product user-friendly? Take these steps to find out

    Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

    • Learn to recognize factors that limit usability
    • Decide whether testing should occur in a lab setting or at the site where the product is used
    • Set up a test plan to assess goals for your product's usability
    • Choose and train effective test moderators
    • Decide on the best way to collect and review data
    • Report the results and make recommendations
    • Learn user-centered design principles and practices - the context for usability testing
    • Reap the benefits of templates, tables, models, case studies, and other tools of the trade

    About the Author

    Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

    Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

    Companion Web site
    Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

    About the authors

    Follow authors to get new release updates, plus improved recommendations.
    Jared M. Spool
    Jared M. Spool
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    Jared M. Spool (1960-) is the founder of User Interface Engineering and a leading expert on user experience (UX) design.

    If you've ever seen Jared speak about usability, you know that he's probably the most effective, knowledgeable communicator on the subject today. What you probably don't know is that he has guided the research agenda and built User Interface Engineering into the largest research organization of its kind in the world. He's been working in the field of usability and design since 1978, before the term "usability" was ever associated with computers.

    Jared spends his time working with the research teams at the company, helps clients understand how to solve their design problems, explains to reporters and industry analysts what the current state of design is all about, and is a top-rated speaker at more than 20 conferences every year. He is also the conference chair and keynote speaker at the annual User Interface Conference, was on the faculty of the Tufts University Gordon Institute, and manages to squeeze in a fair amount of writing time.

    Jeffrey Rubin
    Jeffrey Rubin
    Additional authors: Dana Chisnell
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    Beauty products with boss energy
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    Product information

    Publisher Wiley
    Publication date May 12, 2008
    Edition 2nd
    Language ‎English
    Print length 384 pages
    ISBN-10 0470185481
    ISBN-13 978-0470185483
    Item Weight ‎2.31 pounds
    Dimensions 7.38 x 0.87 x 9.25 inches
    Best Sellers Rank
    Customer Reviews 4.5 out of 5 stars 99Reviews

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    Customer reviews

    4.5 out of 5 stars
    99 global ratings

    Customers say

    Customers find the book very informative, particularly noting it as a great resource for beginner market researchers. Moreover, they appreciate its usability, describing it as easy to understand. Additionally, the content receives positive feedback, with customers enjoying reading it.
    AI Generated from the text of customer reviews

    Select to learn more

    11 customers mention informative, 10 positive, 1 negative
    Customers find the book informative, describing it as a very useful textbook that serves as a great resource for beginner market researchers, with one customer noting it provides useful insights about every aspect of testing.AI Generated from the text of customer reviews
    ...It's structure is easy to use and easy to navigate, making it a great reference book....Read more
    Easy to understand and filled with valuable information. Even having been in the field for a decade, I found the information highly useful.Read more
    ...The authors make the book easy, and fun to read. Very informative textbook. A must have if you do usability testing.Read more
    Excellent reference for beginners and seasoned professionals alike. Would consider the book a staple in the library for anyone in practice.Read more
    6 customers mention usability, 6 positive, 0 negative
    Customers find the book easy to understand, with one mentioning it provides clear guidance on setting up user tests.AI Generated from the text of customer reviews
    Easy to understand and filled with valuable information. Even having been in the field for a decade, I found the information highly useful.Read more
    Finally, a complete overview of usability testing from someone steeped in both the academic and business worlds....Read more
    Still the best book out there on usability testingRead more
    ...It's structure is easy to use and easy to navigate, making it a great reference book....Read more
    5 customers mention content, 5 positive, 0 negative
    Customers love this book and find it a pleasure to read.AI Generated from the text of customer reviews
    Used for doctoral level class, good book.Read more
    It is an interesting book but is lacking some basic scientific research methodology.Read more
    ...And it's a pleasure to read. If you do usability testing, or you're interested in learning how it's done, this book is a must-read.Read more
    Excellent book - used in a graduate class I took. I refer to it often.Read more
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