Frequently Asked Questions

We are sorry to let you know that Book Depository will be closing on 26 April 2023.
You can still place orders until midday (12pm BST) on 26 April and we will continue to deliver your purchases and provide support for any order issues until 23 June 2023.
From all of us at Book Depository we want to say “thank you." Delivering your favourite reads to you since 2007 has been a pleasure.

I have a question about placing an order

Q1. Can I still order?

A. You will still be able to place orders up until midday (12pm BST) on 26 April 2023. After 26 April 2023, we will no longer accept new orders.

Q2. Will you still deliver?

A. Yes, all orders placed before midday (12 pm BST) 26 April 2023 will be delivered as normal.

I have a question about an order I have already made

Q3. When will I receive my order?

A. We will continue to deliver items ordered before midday (12pm BST) on 26 April 2023 within our normal delivery times. You can find your estimated delivery date in your order status.

Q4. What happens if my order does not arrive?

A. You can find your order’s estimated delivery date in your order history.

Q5. Can I cancel my order if it has not shipped?

A. Yes, if you have an account and your order has not yet shipped you can cancel the order from your order history.. If you do not have an account, please complete the online cancellation form and our Customer Service team will then be able to help you.

Q6. Can I return or cancel my order if it has shipped?

A. Yes, you can cancel your order within 14 days after the latest estimated delivery date shown in your order status. Please complete the online cancellation form and our Customer Service team will then be able to help you.

Q7. Can I return my order?

A. Please complete the online cancellation form before returning your order and our customer Services team will be able to help.

I have a question about a pre-order

Q8. Will I still receive my pre-order?

A. If your pre-order is released before 26 April 2023, we will aim to deliver this to you within our normal delivery times. Please bear in mind that release dates may change and we may not be able to fulfil your pre-order. If this is the case, we will automatically cancel and refund your pre-order. The refund will be to the payment method that was used to place the order.

Q9. My pre-order is due for release after 26th April 2023, should I cancel it?

A. We will automatically cancel and refund any unshipped pre-orders between 26 - 28 April. You are welcome to cancel your pre-order now by completing the online cancellation form or wait for us to process this on your behalf after 26 April.

Q10. What if my pre-order has not been shipped by 26th April 2023?

A. If we are unable to ship your pre-order by midday (12 pm BST) 26 April, we will automatically cancel and refund all unshipped pre-orders by no later than 28th April. If your order is affected we will let you know by email between 26 - 28 April and will issue a refund to the payment method used to place the order.

I have a question about my account

Q11. Can I download my Wishlist?

A. Yes, if you have an account and Wishlist you can download this using the “download your wishlists” button in your wishlist.

Q12. Can I add new payment methods or delivery addresses to my account?

A. Yes, this will still be possible until the 26 April 2023.