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Verifying and analyzing over 22 million consumer-reported issues per month, Downdetector Enterprise provides 24/7 monitoring and near-real-time alerting on service outages.
Understand when third-party service issues impact your customer experience. Identify when internet service providers, hosting platforms and other services go down.
With customizable alerts via email, RSS, push notifications and an API, get information like impacted geographies, ISPs and more — right in the tools you’re already using.
View multiple services at a glance to monitor your service ecosystem, discover trends and identify the source of problems
Overlay outage data from multiple service providers to find correlations between outages
Customizable, real-time alerts to your network operations center and other teams via email and RSS
Understand where issues are occurring with a heatmap of problem reports and breakout by location
Monitor relevant tweets and Downdetector user comments about service issues to understand reported problems
Deliver messages directly to impacted consumers through your company’s page on the Downdetector website
Pull Downdetector data directly into your applications for both real-time reporting and historical analysis.
Surface all Downdetector data in your existing tools, including third-party outages and consumer-reported information
Integrate Downdetector alerts with your team’s existing alerting systems and customer service ticketing platforms
Deliver messages directly to impacted consumers with customized messaging on the Downdetector website
Downdetector Enterprise helps network operations center (NOC) and customer care teams resolve issues faster and improve customer experience.
A major U.S. mobile operator uses the Downdetector API to integrate outage information into their existing cell site monitoring tools. When Downdetector detects customer issues, the operator can analyze cell sites in the reported geographic locations to see which cells might be causing the issue.
“When Downdetector detects problems, we get the geographic information we need to immediately correlate the outage data with a specific cell site and troubleshoot the issue.”
Engineer, Top-Tier Mobile Operator
When a mobile network operator or internet service provider goes down, online banking customers may believe they’re experiencing an issue with your service. Knowing when issues are caused by third-party outages helps you communicate with customers — and provide actionable advice, such as switching from a cellular network to Wi-Fi.
“Downdetector Enterprise is the best measure we have to detect problems earlier. We typically see Downdetector alerts 30 to 40 minutes before our customer call center starts seeing spikes in volume. We can see exactly what issues our customers are experiencing, and adjust our messaging accordingly.”
Program Manager, International Bank
When a leading game network experiences elevated problem reports, they use Downdetector to compare their outage information to other leading providers. This allows them to detect trends and isolate whether customers are experiencing problems with the game or with their internet service provider. By understanding the root cause of the problem, the game network can resolve issues faster and accurately communicate with customers to reduce call center volume.
“With Downdetector, we can easily measure the impact of a problem by seeing how many customers are affected, where they are located and what issues they’re experiencing. With automated alerts, our team can respond within moments once there is a detectable issue.”
Problem Management Engineer, Leading Digital Entertainment Service
