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Unable to view mails in INBOX/SENT folder #2009

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sourabhvs opened this issue Jun 5, 2020 · 3 comments
Open

Unable to view mails in INBOX/SENT folder #2009

sourabhvs opened this issue Jun 5, 2020 · 3 comments

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@sourabhvs
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@sourabhvs sourabhvs commented Jun 5, 2020 •
edited

RainLoop version, browser, OS:
Rainloop version - 1.14.0
Browser - Chrome
OS - RHEL 7.7

Expected behavior and actual behavior:
Unable to view any emails in INBOX folder and SENT folders
Tried with rainloop-1.6.3.715 version and the mails are visible . However we need the latest version of rainloop for additional features .
Steps to reproduce the problem:

Logs or screenshots:
[08:27:00.245][75cb8b7f] INFO[DATA]: [DATE:05.06.20][OFFSET:-00][RL:1.14.0][PHP:5.4.16][IP:10.130.159.68][PID:6469][Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.2k-fips PHP/5.4.16][apache2handler]
[08:27:00.245][75cb8b7f] INFO[DATA]: [Suhosin:off][APC:off][MB:off][PDO:mysql,sqlite][Streams:tcp,udp,unix,udg,ssl,sslv3,tls]
[08:27:00.245][75cb8b7f] REQUEST[NOTE]: [POST]app_server/rainloop/?/Ajax/&q[]=/_JN4wuUHQlUvuZECp2qgbIZtcBggRDB0n4p0PkKd97oite7y4afbvEzq34LN8urMTDnymY35LkCP68wEZLJ3HDaDQcH-ICUYBI2e21QvClgSzr6hU-GGoFS3GYP8OpRRBeXZILLf6fwKA2b0J0ir6QyU8RrpkDy3mseJHg0ZWIgny85mfKMHp_qpE2-MJGDiwbh-HCEfYcLrUPoWi_GPxzvKEDsxAoXcB9co-ILCdnb-T8FKMZa5a7EvLJts1yq74YcQzx0agg7Qr4ZeA-aCWMCPa-rLov_rDxgiEMaDW-2xZjMKZgbcTf33OMNNpHo3yslJYkfPHhw-vV1_X_KQ6FZ4iAJluB-2A8kP7uEnrGltuU9lwWEiS13puzaXmH7acPLSaXH9CZeVvztQivLer7-IbjNDdMdtao_Tlow/
[08:27:00.248][75cb8b7f] AJAX[NOTE]: Action: DoMessageList
[08:27:00.248][75cb8b7f] POST[DATA]: {"Folder":"INBOX","Offset":"0","Limit":"20","Search":"","UidNext":"1","UseThreads":"0","ThreadUid":"","Action":"MessageList","XToken":"b0d915a94d9c107ec3d92a75a33b2a67"}
[08:27:00.260][75cb8b7f] IMAP[NOTE]: Start connection to "tcp://custom_server:9143"
[08:27:00.263][75cb8b7f] IMAP[NOTE]: Connected (success)
[08:27:00.276][75cb8b7f] IMAP[DATA]: < * OK JAMES IMAP4rev1 Server Server custom_server is ready.\r\n
[08:27:00.276][75cb8b7f] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[08:27:00.286][75cb8b7f] IMAP[DATA]: < * CAPABILITY NAMESPACE QUOTA IMAP4rev1 QRESYNC UNSELECT WITHIN SASL-IR ACL ENABLE SEARCHRES UIDPLUS CHILDREN AUTH=PLAIN LITERAL+ ANNOTATION ESEARCH IDLE I18NLEVEL=1\r\n
[08:27:00.288][75cb8b7f] IMAP[DATA]: < TAG1 OK CAPABILITY completed.\r\n
[08:27:00.289][75cb8b7f] IMAP[DATA]: > TAG2 AUTHENTICATE PLAIN\r\n
[08:27:00.289][75cb8b7f] IMAP[DATA]: < + \r\n
[08:27:00.289][75cb8b7f] IMAP[SECURE]: > *******\r\n
[08:27:00.330][75cb8b7f] IMAP[DATA]: < TAG2 OK AUTHENTICATE completed.\r\n
[08:27:00.331][75cb8b7f] IMAP[DATA]: > TAG3 SELECT "INBOX"\r\n
[08:27:00.336][75cb8b7f] IMAP[DATA]: < * FLAGS (\Answered \Deleted \Draft \Flagged \Seen)\r\n
[08:27:00.336][75cb8b7f] IMAP[DATA]: < * 0 EXISTS\r\n
[08:27:00.336][75cb8b7f] IMAP[DATA]: < * 0 RECENT\r\n
[08:27:00.337][75cb8b7f] IMAP[DATA]: < * OK [UIDVALIDITY 1213923502] UIDs valid\r\n
[08:27:00.337][75cb8b7f] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Answered \Deleted \Draft \Flagged \Seen *)] Limited\r\n
[08:27:00.337][75cb8b7f] IMAP[DATA]: < * OK [HIGHESTMODSEQ 0] Highest\r\n
[08:27:00.337][75cb8b7f] IMAP[DATA]: < * OK [UIDNEXT 1] Predicted next UID\r\n
[08:27:00.337][75cb8b7f] IMAP[DATA]: < TAG3 OK [READ-WRITE] SELECT completed.\r\n
[08:27:00.337][75cb8b7f] IMAP[DATA]: > TAG4 CAPABILITY\r\n
[08:27:00.340][75cb8b7f] IMAP[DATA]: < * CAPABILITY NAMESPACE QUOTA IMAP4rev1 QRESYNC UNSELECT WITHIN SASL-IR ACL ENABLE SEARCHRES UIDPLUS CHILDREN AUTH=PLAIN LITERAL+ ANNOTATION ESEARCH IDLE I18NLEVEL=1\r\n
[08:27:00.340][75cb8b7f] IMAP[DATA]: < TAG4 OK CAPABILITY completed.\r\n
[08:27:00.340][75cb8b7f] IMAP[DATA]: > TAG5 STATUS "INBOX" (MESSAGES UNSEEN UIDNEXT)\r\n
[08:27:00.345][75cb8b7f] IMAP[DATA]: < * STATUS "INBOX" (MESSAGES 0 UIDNEXT 1 UNSEEN 0)\r\n
[08:27:00.345][75cb8b7f] IMAP[DATA]: < TAG5 OK STATUS completed.\r\n
[08:27:00.346][75cb8b7f] AJAX[DATA]: {"Action":"MessageList","Result":{"@object":"Collection/MessageCollection","@count":0,"@Collection":[],"MessageCount":0,"MessageUnseenCount":0,"MessageResultCount":0,"Folder":"INBOX","FolderHash":"205cce60f42ea0537b736f250002ecc8","UidNext":"1","ThreadUid":"","NewMessages":[],"Filtered":false,"Offs...
[08:27:00.353][75cb8b7f] IMAP[DATA]: > TAG6 LOGOUT\r\n
[08:27:00.354][75cb8b7f] IMAP[DATA]: < * BYE IMAP4rev1 Server logging out\r\n
[08:27:00.354][75cb8b7f] IMAP[DATA]: < TAG6 OK LOGOUT completed.\r\n
[08:27:00.354][75cb8b7f] IMAP[NOTE]: Disconnected from "tcp://custom_server:9143" (success)
[08:27:00.355][75cb8b7f] INFO[MEMORY]: Memory peak usage: 6MB
[08:27:00.355][75cb8b7f] INFO[TIME]: Time delta: 0.14546298980713

[08:27:01.301][d53e5629] INFO[DATA]: [DATE:05.06.20][OFFSET:-00][RL:1.14.0][PHP:5.4.16][IP:10.130.155.183][PID:6421][Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.2k-fips PHP/5.4.16][apache2handler]
[08:27:01.301][d53e5629] INFO[DATA]: [Suhosin:off][APC:off][MB:off][PDO:mysql,sqlite][Streams:tcp,udp,unix,udg,ssl,sslv3,tls]
[08:27:01.301][d53e5629] REQUEST[NOTE]: [POST]app_server/rainloop/?/Ajax/&q[]=/_hiAx2GZNaI4XxkHI57vq9VC_qCgcKodsZp8RrTa3CJAYCKwBl1wMCzI7dbGT11NyFdbDRo0Vj7jWp7WNdjsY4AEboUBHQFd2AeOAJJ0VqLuBvgLPOAYAHPKqCifjtH5gxsbtHBpco2ZEHWBmN9ybF2J_b_lniT9z1xMX3amYjZhtfApN5BbtcTXjvnKq8uQmwdJcqkPf12orexsh_dkjG3CSaXo8lj6RxP_sOz4bwX3H3b26FG2JrA1ZiVPwgpPHBlmdtsiAUFZo3By8Nm9M9S91iio1lh6SAmX79u32dqAmVO1iXPM_xjPBnaZu2eFGAGFF7jfWdcjInLqkpopKN7MHj78x4pF4yIFFLYcUiLlsafU3rlKfdHPWyzc/
[08:27:01.304][d53e5629] AJAX[NOTE]: Action: DoFolderInformation
[08:27:01.304][d53e5629] POST[DATA]: {"Folder":"INBOX","FlagsUids":"","UidNext":"1","Action":"FolderInformation","XToken":"e0e68b1e2a0f7e60f1c1517b998e9c7d"}
[08:27:01.316][d53e5629] IMAP[NOTE]: Start connection to "tcp://custom_server:9143"
[08:27:01.318][d53e5629] IMAP[NOTE]: Connected (success)
[08:27:01.324][d53e5629] IMAP[DATA]: < * OK JAMES IMAP4rev1 Server Server custom_server is ready.\r\n
[08:27:01.325][d53e5629] IMAP[DATA]: > TAG1 CAPABILITY\r\n
[08:27:01.326][d53e5629] IMAP[DATA]: < * CAPABILITY NAMESPACE QUOTA IMAP4rev1 QRESYNC UNSELECT WITHIN SASL-IR ACL ENABLE SEARCHRES UIDPLUS CHILDREN AUTH=PLAIN LITERAL+ ANNOTATION ESEARCH IDLE I18NLEVEL=1\r\n
[08:27:01.326][d53e5629] IMAP[DATA]: < TAG1 OK CAPABILITY completed.\r\n
[08:27:01.327][d53e5629] IMAP[DATA]: > TAG2 AUTHENTICATE PLAIN\r\n
[08:27:01.327][d53e5629] IMAP[DATA]: < + \r\n
[08:27:01.327][d53e5629] IMAP[SECURE]: > *******\r\n
[08:27:01.364][d53e5629] IMAP[DATA]: < TAG2 OK AUTHENTICATE completed.\r\n
[08:27:01.364][d53e5629] IMAP[DATA]: > TAG3 CAPABILITY\r\n
[08:27:01.364][d53e5629] IMAP[DATA]: < * CAPABILITY NAMESPACE QUOTA IMAP4rev1 QRESYNC UNSELECT WITHIN SASL-IR ACL ENABLE SEARCHRES UIDPLUS CHILDREN AUTH=PLAIN LITERAL+ ANNOTATION ESEARCH IDLE I18NLEVEL=1\r\n
[08:27:01.365][d53e5629] IMAP[DATA]: < TAG3 OK CAPABILITY completed.\r\n
[08:27:01.365][d53e5629] IMAP[DATA]: > TAG4 STATUS "INBOX" (MESSAGES UNSEEN UIDNEXT)\r\n
[08:27:01.366][d53e5629] IMAP[DATA]: < * STATUS "INBOX" (MESSAGES 0 UIDNEXT 1 UNSEEN 0)\r\n
[08:27:01.366][d53e5629] IMAP[DATA]: < TAG4 OK STATUS completed.\r\n
[08:27:01.367][d53e5629] AJAX[DATA]: {"Action":"FolderInformation","Result":{"Folder":"INBOX","Hash":"205cce60f42ea0537b736f250002ecc8","MessageCount":0,"MessageUnseenCount":0,"UidNext":"1","Flags":[],"HighestModSeq":"","NewMessages":[],"Version":"1.14.0"},"Time":104}
[08:27:01.373][d53e5629] IMAP[DATA]: > TAG5 LOGOUT\r\n
[08:27:01.374][d53e5629] IMAP[DATA]: < * BYE IMAP4rev1 Server logging out\r\n
[08:27:01.374][d53e5629] IMAP[DATA]: < TAG5 OK LOGOUT completed.\r\n
[08:27:01.374][d53e5629] IMAP[NOTE]: Disconnected from "tcp://custom_server:9143" (success)
[08:27:01.374][d53e5629] INFO[MEMORY]: Memory peak usage: 5.75MB
[08:27:01.374][d53e5629] INFO[TIME]: Time delta: 0.10853314399719
@sourabhvs
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@sourabhvs sourabhvs commented Jun 5, 2020

We are using a Custom Domain and the connection to the IMAP and SMTP are successful .
@salmanaslam1296
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@salmanaslam1296 salmanaslam1296 commented Jun 20, 2020

Same is the issue with my Webmail. I have two Domains on a single Hosting and i have multiple Email Addresses so as i am using "Info" address on both Domains, one webmail is working perfectly but on other domain my "INFO" address is not receiving any of the emails as there is no other mailing folder in it. Please let me know what should i do.

Thanks
@the-djmaze
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@the-djmaze the-djmaze commented Aug 14, 2020

PHP 5 is dead. Try 7.3
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