FitSM-0, -1, -2 and -3 constitute the FitSM core standard. These documents contain the generic guidance for implementing IT Service Management (ITSM) in a lightweight, yet effective way. The core standard is also the basis for all FitSM Foundation and FitSM Advanced Level trainings.
FitSM-0: Overview and Vocabulary
FitSM-0 provides an overview of the FitSM family and a common vocabulary used by the other parts of the standard (in particular by FitSM-1).
You are free to use FitSM-0 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.
FitSM-0: Overview and vocabulary (Version 2.4, English, September 2016)
FitSM-0: Überblick und Begriffe (Version 2.4, German, September 2016)
FitSM-0: Generalidades y vocabulario (Version 2.4, Spanish, June 2017)
FitSM-1: Requirements
FitSM-1 provides a set of requirements for a service management system (SMS). It sets out a lightweight and achievable approach towards IT Service Management that can support effective management of IT services for small and medium-sized organisations.
You are free to use FitSM-1 documents published here under Creative Commons Attribution-NoDerivatives 4.0 International (CC BY-ND 4.0) license.
FitSM-1: Requirements (Version 2.1, English, June 2016)
FitSM-1: Anforderungen (Version 2.4, German, September 2016)
FitSM-1: Requerimientos (Version 2.4, Spanish, June 2017)
FitSM-2: Objectives and Activities
FitSM-2 provides a set of goals and recommended activities that may assist in fulfilling the requirements that are established in FitSM-1.
You are free to use FitSM-2 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.
FitSM-2: Objectives and activities (Version 2.2, English, June 2016)
FitSM-3: Role Model
FitSM-3 provides a model of roles and responsibilities in a service management system.
You are free to use FitSM-3 documents published here under Creative Commons Attribution 4.0 International (CC BY 4.0) license.
FitSM-3: Role model (Version 2.2, English, June 2016)