Over that last month your friends and family have probably purchased or been gifted a range of new devices, and odds may be good that you’re the go-to for tech support. Sometimes it works to problem solve by voice or text message when you aren’t with the user in need, but it’s often better to see what they’re seeing and also have some remote control access. Keep reading after the break for three ways to remotely help others more efficiently.

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Apple has released iOS 10.2.1 beta 2 for developers. The update follows the public release of iOS 10.2 last week and the first iOS 10.2.1 beta as well. iOS 10.2 included new redesigned emojis, the TV app for US users, a couple of new screen effects in Messages, amongst other enhancements.

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