Chapter 1: Business Process Management
BPM—context and historical perspective
Evolution of BPM tools and standards
Business Process Management Suite (BPMS)
The promise of BPM – key benefits
Chapter 2: Getting Started with BPM
Areas of focus for successful BPM adoption
Starting with the right business process
Creating a process-based application
Chapter 3: Product Architecture
Chapter 4: Functional Overview
Business-friendly modeling
Productive work management
Chapter 5: The Tutorial Project: Sales Quote Processing
Structure of the tutorial
Sales Quote tutorial scenario
Chapter 6: Product Installation
Checking your installation
What you will need and where to get it
Testing your installation
Chapter 7: Process Modeling using BPMN 2.0
Creating a BPM Application
Tutorial: Creating SalesQuote project and modeling RequestQuote process
Chapter 8: Process Organization Model
Tutorial: Defining organizational model for SalesQuote
Chapter 9: Simulation and Analysis of the Business Process
Tutorial: Simulating SalesQuote
Creating the project simulation definition
Analyzing the simulation results
Chapter 10: Implementation of the Business Process
Tutorial: Making SalesQuote executable and testing it
Implementing Interactive Tasks
Configuration of the Service Task
Data association configuration for conditional flows
Configuration of Script Tasks
Chapter 11: Using Process Composer
Signing on to Process Composer
Tutorial: Making changes to SalesQuote from Process Composer
Process Composer Administration
Chapter 12: Using Process Spaces and Workspace Application
End user roles and concepts
Organizing, finding, and performing work
Managing vacations, and delegating and re-assigning work
Managing and tracking processes
Chapter 13: Process Analytics and Business Activity Monitoring
Concepts and architecture
Default process analytics and dashboards
Business indicators and measurement marks
Tutorial: Using standard and custom dashboards for the Request Quote process
Integration with Oracle Business Activity Monitoring
Tutorial: Using BAM reports for Request Quote process
Chapter 14: Using Business Rules
Introducing Oracle Business Rules
Using business rules from BPM
Tutorial: Adding determine approvals to the Request Quote process
Chapter 15: Using Human Task Patterns and Other Concepts
Using Human Tasks from BPM
Human Task participant patterns
Human Task completion outcome
Using escalations and expirations
Tutorial: Using pattern-based, rule-driven approval routing in the Request Quote process
Chapter 16: User Interface Development for Human Tasks
Tutorial: Building the ADF task forms
Chapter 17: Events and Exception Handling
Chapter 18: Customizing and Extending Process Spaces
Tutorial: Customizing and extending Workspace
Tutorial: Customizing WebCenter's look
Chapter 19: Administering the BPM Environment
Managing the BPM infrastructure
Chapter 20: Concluding Remarks