Help:Community Team

Fandom's Community Team is a group of staff members who help to support and grow all of our communities. We work on a variety of projects and are who you can turn to with questions or concerns. Contact us using Special:Contact and let us know how we can help you with your community, and meet the members of the team below!

Fandom is supported by multiple teams working together to help our community grow, stay safe, and thrive. This page is about the different ways we show up for you. Whether you need help fixing an issue, guidance on running your wiki, support during a difficult situation, or opportunities to collaborate, there’s help.

Each group plays a different role, but all share the same goal: making sure the community feels supported, respected, and empowered.

To contact these teams, please send in a support ticket and they will get directed to the proper owner.

Customer Support

Customer Support is your first stop when you need help. They respond to direct requests, troubleshoot issues, and help resolve things that may be broken, confusing, or not working as expected. Their goal is to get you unstuck quickly and make sure you can keep building and enjoying your wiki experience.

Community Managers

Community Managers focus on strengthening community engagement and growth across Fandom. They prioritize guidance, proactive insights, and targeted activities to help communities thrive and remain sustainable over time.

Trust & Safety

The Trust & Safety team handles situations that involve risk, policy enforcement, and user safety. They step in when issues require moderation, investigation, or platform protection, helping keep Fandom a safe and respectful space for everyone.

Community Operations

Community Operations works with communities on the implementation and testing of new features and tools. They help ensure new functionality works smoothly in real-world wiki environments and collect feedback that shapes future improvements.

Community Activations

Community Activations partners with communities, as well as entertainment and gaming partners, on special projects and collaborations. This includes programs and partnerships designed to drive awareness and engagement while rewarding communities and respecting their culture and independence.

Together, these teams form a support network that meets communities and contributors where they are, whether that’s quick help when something breaks, long-term guidance, safety enforcement, product collaboration, or special engagement opportunities. Our goal is to help the community thrive while keeping Fandom safe, sustainable, and welcoming.