Intermittent On Hold Dropped Calls
Monitoring - TPx Teams are aware of some customers experiencing dropped calls when placing an inbound call on hold. TPx has reviewed call examples and has engaged our downstream SIP Trunk provider to assist in troubleshooting this issue. We have confirmed the TPx network is set to the current RFC protocols for on-hold music always. However, downstream from our connection, the call drops after about 5 seconds once being put on hold.

This has been a very difficult issue to identify, and resolution relies on our downstream connections to isolate and resolve the problem on their network.

We continue to escalate and follow up with our SIP Trunk provider to escalate to their downstream connections to assist with resolution.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 02, 2026 - 12:24 PDT

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This page provides real-time information about the current performance of our network. Any detected customer affecting network service degradation or outage will be reflected here as soon as it is identified.

If you believe your services may be affected by an event shown on this page, please contact our Technical Support team by opening a case at www.tpx.com/support

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Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 9, 2026

No incidents reported today.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Unresolved incident: Intermittent On Hold Dropped Calls.

Jul 1, 2026
Frontier Outage - Los Angeles Area
Resolved - We have confirmed with our service provider they have repaired the fiber damage and we are seeing our services are restored.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 1, 15:13 PDT
Update - TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network.

According to the latest update from the service provider, field technicians located a burnt fiber cable damaged by downed power lines. Repair crews are currently mobilizing to perform a cable throw. A firm Estimated Time to Repair (ETTR) is pending.
We will continue to provide updates as more information becomes available.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jul 1, 07:20 PDT
Update - TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network.

Frontier field technician is on-site conducting OTDR readings and has identified the location of the open fiber. This outage is significant and categorized as construction-related, necessitating a dispatch and the establishment of an estimated time of arrival (ETA).

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 30, 23:32 PDT
Identified - TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network.

Frontier has discovered a manhole hit and the removal of fibers, but they have not provided an update on the construction ETA at this time.

We will continue to provide updates as more information becomes available.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 30, 20:53 PDT
Investigating - TPx customers in the greater Los Angeles area are experiencing service interruptions. Our investigation has correlated these issues with the Frontier Network.

If you believe your service is impacted, please open a support case with our technical teams at www.tpx.com/support.
Jun 30, 17:24 PDT
Jun 30, 2026
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

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