Robert Bogue
August 25, 2025
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Central to everyone’s life is how they deal with stress through appraisal and coping. Richard Lazarus and Susan Folkman’s classic, Stress, Appraisal, and Coping, explores what stress is, how we appraise its impact on us, and how we cope. When I first read Emotion and Adaptation, I was struck by a central idea that our emotions are cognitively assessed. This idea, validated by many, has formed the basis of our work to help people understand fear and stress. Getting a chance to return to the concept and work through its details was a welcome journey.
What It Isn’t
In a strange turn, the preface indicates that this work is intended to be neither an undergraduate text (textbook) nor a self-help book. The work is intended for “professionals in many disciplines who might appreciate an integrative theoretical analysis of the subject matter.” In making this statement, they eschew the primary ways to make money with a book – and make it clear that the goal is to educate, inform, and engage with people who are truly interested in the material.
Stress and Coping
To be effective in this discussion, we must agree to a set of terms. “Stress” is used so pervasively that barely any meaning is left. In Why Zebras Don’t Get Ulcers, Robert Sapolsky explains the levels that stress operates on and tries to operationalize the impacts. The book moves from the classic biological views of Hans Selye in The Stress of Life to the neurological impacts of sustained stress. However, there’s still a need for greater clarity.
It starts with a stressor. A stressor is some part of the environment that presses on an organism. I often use the classic example of a lion as a stressor. If I become stressed, I’m speaking about the impact of the lion on me. I’m speaking about my physical and psychological response.
Stress itself breaks down into two forms: helpful and harmful. In Antifragile, Nassim Taleb explains how we need stress and challenges in our lives to allow us to grow and become more capable. “Eustress” is the word used for normal, beneficial stress; the beneficial qualities are based both on the overall circumstances and the characteristics of the person. Lazarus and Folkman speak of increasing capacity for stress through stress inoculation, training people to accept larger stressors through the gradual increase of stressors and, therefore, stressful situations.
Appraisal, for Lazarus and Folkman, comes in two waves. Primary appraisal assesses the stressor and determines whether it is irrelevant, positive, or negative. Negative appraisals warrant a stress response. The secondary appraisal is about how to respond to a potentially negative stressor. It’s an evaluation of the kinds of coping strategies that should be employed and an assessment of the relative capacity to neutralize the threat.
In problem-focused coping, we activate coping strategies to neutralize the threat. An example may be studying when faced with uncertainty on an important test. An emotional coping strategy might focus on distraction to suppress the anxiety of the uncertain outcome. In the test example, it may be that the person feels that there are no problem-focused strategies like studying that will lead to better outcomes. Instead, they must accept the uncertain outcome and work to dampen their anxiety about the outcome.
Lazarus demonstrates that these two strategies are chosen differently. When surveying students before a test, he discovered more problem-focused solutions (e.g. studying). When surveying students after the test but before the grades were posted, he discovered more emotional-focused strategies (e.g. distraction), since the outcome was no longer something that could be influenced.
Optimal Level of Arousal
In my post, Why We Need Stress, I explained the case for stress. While we often look at stress as a negative, we need to acknowledge that we can’t live without stress, either.
While Daniel Pink in Drive derides the value of stress in creative decision making, there’s a long history of study on the role of stress in learning. In How We Learn, it’s referred to as desirable difficulty. Mihaly Csikszentmihalyi in Flow explains that the powerful state of performance is driven by the balance of challenge (stress) and capability.
There’s an old Scottish proverb, which was recounted in Trust, that explains how hardworking families build wealth, and by the third generation, that wealth is lost. Well-intended parents shield their children from struggle, which prevents them from building the skills necessary to face challenges when they come. We need stress to survive and to thrive.
Psychological Safety
In my review of The Fearless Organization, I was critical of the singular focus on organizational dynamics. This focus ignored the fact that safety is a perception that exists beyond the environmental conditions that an organization creates. It argued that people will bring things with them that make them feel unsafe even if the organization strives to create a safe environment. One component of this is the way that they evaluate stressors at the organization based on their coping capacity. The other dimension is the general sense of fear that they bring with them.
Our responses aren’t as rational as we’d like to believe. In The Honest Truth About Dishonesty, Dan Ariely recounts the research that says a judge’s degree of hunger (based on time of day) will impact your chances for parole. Vance Packard in The Hidden Persuaders and Richard Thaler and Cass Sunstein in Nudge speak about how small things can persuade us to do something – or not. Our overall mental state impacts our appraisal of new environmental factors that may become stressors.
Reinforcing Loops
As we begin to see the world as more hostile, lonely, and toxic, we evaluate each new experience not from neutrality but with a bias towards negativity. This bias further reinforces the negative worldview. This is the kind of reinforcing loop that Donella Meadows in Thinking in Systems warns could lead to tragic outcomes. David Kessler in Capture explains how these negative thoughts can capture our thinking in a way that makes it difficult to see the broader picture.
Anxiety
Anxiety is a response to a world that we struggle to predict. Fundamentally, anxiety is an acknowledgement that there may be a stressor we cannot anticipate and this stressor may exceed our coping capacity. We feel powerless to see and avoid or confront the impact of life’s challenges. A way to provide a coping skill is to develop self-agency, which mitigates both the unpredictability and the capacity to respond.
Freud gave anxiety a central role in psychopathology – but in doing so, he missed the critical precursor, trauma. Professionals have struggled with trauma. While “shell shock” was acknowledged after the first World War, it was seen as a weakness. It wasn’t until 1980 when trauma was recognized by DSM-III. Our understanding of trauma and its impact on mental health continues to evolve. We struggle to define what psychological trauma should be and what conditions lead to people what DSM-V-TR calls “complex PTSD.”
One of the normal outcomes of repeated exposure to trauma is hypervigilance – said differently, anxiety. What Freud saw as anxiety may have been a hypervigilance brought on by trauma. (See The Assault on Truth for one kind of trauma that Freud may have been trying to avoid discussing.)
Stress as a Rubric
Rather than viewing stress as a single-dimension valuable, we may need to look into the diversity in the concept. Consider food allergies. Some people are allergic to gluten, which is found in many grains. Some are allergic to shellfish or peanut butter. This doesn’t mean the person is bad. They just have a specific sensitivity to their environment in terms of what they ingest. It also doesn’t mean that gluten, shellfish, or peanut butter are bad. The problem surfaces in the intersection between the person’s sensitivities and the environment’s characteristics.
Representing stress as a number from zero to ten, how might we rate a peanut butter sandwich? A person who doesn’t have an allergy to gluten or peanut butter might rate it as zero. A person who is allergic, depending on the degree of sensitivity, may regard their stress as ten.
Using another analogy that relies on context, but not the person, consider a bullet. Other than the presence of lead, are bullets inherently stressful? For most people, not inherently so. They can touch a bullet with no concern for their physical welfare. Conversely, when fired at us from a gun, bullets are both stressors and a threat to life.
The material object – the bullet – didn’t change. What changed is the anticipated results and our perceived capacity to cope.
Now consider that you’re wearing bulletproof armor. You know the bullet being shot is one the armor is designed to stop. How does this change the perception of the threat?
So, in some cases, the factors that drive stress and fear are direct interactions between the person and the environment. In other cases, the degree of stress is driven by the interaction between two or more aspects of the environment and how they may impact the safety of the person.
Defensive Reappraisal
You can’t change what happened in the past, but you can reappraise what it meant. You can look back on previous stressors with a newfound appreciation for the situation or the outcomes that may have come from the stress. We may not like every aspect of the outcomes, but we can focus on the positive aspects. (See Hardwiring Happiness.) The ability to reappraise trauma in more helpful ways that can be integrated into our autobiographical stories is a part of many trauma therapy programs. (See Healing Trauma and Traumatic Stress.)
Stress Vulnerability is Relational
John Bowlby started the idea that attachment to mothers could have long-ranging implications. Mary Ainsworth came up with the test – the “strange situation” – that allowed the attachment between a child and the parent to be assessed. Since then, the implications have been extended well into adulthood, particularly in the way that we relate to others as adults. (See Attachment in Adults and Attached.)
This matters, because the degree to which we felt safe and supported as a child, knowing our needs were going to be met when we expressed them, forms the bedrock of how we see the world. Is the world a fundamentally helpful and responsive place where our physical and emotional needs will be met? Or do we expect that the world will be indifferent or even punish us for our needs? These early formulations of how the world works are strangely sticky. There are some ways that we change our view of the world – particularly in a committed relationship – but not many.
This has a real impact on how we assess the stressors in our world. We can have a bias towards believing they’ll be harmful rather than helpful, and this bias will show up in the way that we experience stress. The less secure our attachment style, the more likely we are to perceive the world as a threat.
Vulnerability When Commitments Are Deep
There are really two phases of appraisal. The first is whether the stressor is positive, negative, or neutral – or a combination of them. If the stressor is positive or neutral, nothing happens. If it’s evaluated with the potential for negative impacts, a secondary evaluation of coping capacity is activated. The secondary evaluation is easier if the thing at risk isn’t that important. However, if a core belief is threatened, even if it means no material harm, our stress response will be high.
Buddhism believes that life is suffering because of attachment, and it seems that Lazarus and Folkman agree. (See The Seven Stone Path.) If you can remove attachment, then you won’t react with a stress response. To be clear, Buddhists aren’t speaking of the same attachment as Bowlby and Ainsworth. They’re talking about how we’re attached to outcomes and how we avoid or deny loss. We should believe in the power of others to help us meet our basic needs while avoiding becoming overly attached and dependent on other things.
It’s important to acknowledge that grief due to the loss of someone is a real and acceptable part of our experience as humans. (See Disenfranchised Grief.) The point here isn’t to say you shouldn’t be attached to people – attachment to people is good. The attachment to things is what’s bad.
Primitive Beliefs
We can’t completely avoid attachment to things or beliefs. Some of our beliefs, like the beliefs about the world expressed through Bowlby’s attachment, are so deeply wired into us that they’re hard to see. (See Attachment for more on Bowlby’s attachment.)
When we cannot see a belief, we cannot subject it to question. Until germ theory of diseases, we believed that sickness was caused by invisible forces or punishment by God. Without germ theory, there was no framework to challenge the beliefs. They were so embedded that there wasn’t an easy way for someone to see – and challenge – them.
Milton Rokeach in his 1968 book, Beliefs, Attitudes, and Values, explains that the more central a belief is to the entire belief system, the more resistant it is to change. It’s also more difficult to become aware of.
To Be Forewarned is to Be Forearmed
It’s a well-known idiom. From Lazarus and Folkman’s research, it’s true. People are better able to deploy coping strategies when they know there’s a problem coming. These coping strategies make the stressor less stressful. Even in times when there’s no way to prevent undesirable outcomes, coping strategies can mitigate their impacts.
Coping strategies and coping capacity have a huge impact on whether a stressor becomes stress. For some people, the stressor is normal and accepted. For others, it’s novel and threatening. Lazarus and Folkman’s model’s second stage is coping capacity – and it matters a great deal.
This means the more you communicate, the less stressful a change can be. (See Confident Change Management for more on change management.)
Reappraisal
It’s important to note that people will spontaneously reappraise situations, allowing them to transition from stress-free to stressful – or vice-versa. These spontaneous reappraisals are particularly relevant to long-term stressors, such as job or marriage turmoil. A small change can force a reappraisal and may generate a need to address the newly discovered stress.
Skillful leaders can trigger these reappraisals when conditions have changed sufficiently that the person may find the circumstances less stressful. Without a triggered reappraisal, they may be working from a sense of stress that’s no longer adaptive to the situation.
Attention Deployment
Coping strategies are, fundamentally, a way that we choose to deploy our attention, or cognitive resources, in an adaptive way. It’s a way for us to mitigate the perceived probability and impact of a stressor. The second appraisal is an opportunity to select and deploy coping strategies.
It’s important to note that not all strategies are adaptive. In the case of denial as a strategy, one can get caught in the loop of having to think about the problem to try to ignore the problem. (See White Bears and Other Unwanted Thoughts.)
Ambiguity and Uncertainty
There are two ways that people can fail to discover the meaning of a situation. Ambiguous situations lack the situational clarity that is necessary to signal the circumstances to most people. Along another pathway, a person may be uncertain, because they can’t properly interpret the meaning of the signals the environment is sending. Both cases lead to a lack of understanding, a failure to predict, and a failure to evaluate the degree of threat.
Some people intentionally defend themselves against a perceived threat by retaining or creating ambiguity in the situation. It’s a coping mechanism that allows them to avoid processing. While it may not be adaptive, it is still a coping mechanism. Even bad strategies are strategies.
Coping Devices
Coping devices allow us to cope with the anticipated stressor impact. Lazarus and Folkman organize coping devices starting with the most adaptive then going to less adaptive. The first order set includes self-control, humor, crying, swearing, sweeping, boasting, talking it out, thinking through, and working off energy.
The second order set includes withdrawal by dissociation, withdrawal by displacement of aggression, substitution of symbols and modalities for more frankly hostile discharge, and substitution of the self or a part of the self as an object of displaced aggression.
Third order devices include episodic, explosive outbursts of aggressive energy. These may be disorganized and include assaultive violence, convulsions, and panic attacks. The fourth order includes increasing disorganization; by the fifth, they propose a total disintegration of the ego.
George Vaillant, former director of the Harvard Grant Study, proposes four levels of defenses:
- psychotic mechanisms, e.g., denial of external reality, distortion, and delusional projection
- immature mechanisms, e.g., fantasy, projection, hypochondriasis, passive-aggressive behavior
- neurotic mechanisms, e.g., intellectualization, repression, and reaction-formation
- mature mechanisms, e.g., sublimation, altruism, suppression, anticipation, and humor
Viktor Frankl, in Man’s Search for Meaning, describes how people survived in the concentration camps by focusing on a very small segment of reality. The perception of the future was so negative that it wasn’t tolerable, so all that could be done was to focus on the moment and getting through it.
The Consequences of Coping
Every coping strategy has a short-term impact and a long-term impact. Some coping strategies are harder in the short term and easier in the long term and vice-versa. Consider how a learning coping strategy can be effortful in the short term, but it also increases coping capacity for future events. The coping strategy can reach a point of developing skills such that a stressor doesn’t register as stress anymore. Instead, it becomes the use of a skill to address a relatively non-threatening situation.
Conversely, some strategies like denial or avoidance allow the problems to increase in size and magnitude and therefore make them more difficult to deal with in the future.
When Coping Becomes Trauma
Lazarus and Folkman define coping as “constantly changing cognitive and behavioral efforts to manage specific external and/or internal demands that are appraised as taxing or exceeding the resources of the person.” This definition implies that we use coping strategies when regular strategies of response to a stressor aren’t sufficiently effective. The definition opens the door to the question about what point stress and coping temporarily overwhelm a person and therefore become trauma. (See Trauma and Recovery for this definition.)
Earlier I mentioned the differences between emotion- and problem- focused trauma. Lazarus Problem-focused coping is unlikely to become trauma because you feel as if you’re able to do something to make it better. Coping-focused trauma may be different.
Sometimes, the degree of stress and coping is major. Some sort of crisis requires you to engage with all you’ve got. If you meet the challenge, you may find resources you never knew you had. It may cause you to violate strongly-held beliefs, leading to a traumatic crisis of identity. And unfortunately, these cases can also break people to the point of needing help to put their lives and their self-image back together.
Stressful Events Are Cultural
As further evidence that emotions are evaluated, Lazarus and Folkman make a point that events themselves can be interpreted differently based on the culture. In one culture, an event could induce fear, it might elicit anger in a second culture, and it might be totally benign in a third. How we respond to an event (a potential stressor) is culturally conditioned. It’s based on the cultural norms and conditions.
Events are normal. It’s our appraisal of them – in the context of our capacities and environment – that make the difference.
Mismatch
Sometimes, the appraisal isn’t about the culture but more narrowly about the environment. In social work, the structure put forth is the Person-in-Environment system, which extends beyond the person to speak about their environment and the degree of match between the person and the environment. Mismatched skills and coping capacities to the demands of the environment can be stressful.
Conceptually, this makes a ton of sense. We are all unique and different with different gifts. There are going to be places that we don’t fit. Christina Maslach is famous for her insistence that burnout is the result of a mismatch between the person and their job. (See The Burnout Challenge.) I vehemently disagree, both because burnout isn’t constrained to vocational aspects but also because it misses the essential belief that burnout is a lack of feeling effective. (See Extinguish Burnout.)
Hassles
As mentioned in Demand, hassles matter. In that context, hassles matter to the people that will do the steps you want to engage with your product. But they’re also important to our health outcomes. Research on life events showed no impact on health outcomes – but daily hassles did. If a life is filled with hassles, then either there are a lot of irritating things happening to them – or they’re functioning poorly.
Taken together, if we want people to do more and to have better health outcomes, we need to pay attention to the degree of hassles in their environment.
Maybe if we can minimize hassles, we can improve Stress, Appraisal, and Coping.