Connect With Us

Please contact Technical Support at 1-800-877-4253 option 3 or Create a case

Please visit Rep Finder to locate your Gale Sales representative.

Please visit the Registration page to create your account.

Please visit the Library Support Services page to Sign In and create a case.

To view steps in creating an account, view the Account Creation Guide.

Please visit the Create Account page to create an account.

Please visit the Sign in Options for Gale page to sign in.

Real-time product updates can be found via: blog.gale.com/category/updates

Large print titles can be found on the Thorndike website. Search options include:

• Title
• Standing Order Plans
• Coming Soon
• Special Offers
• Bestsellers
• Young Readers

You may also download current Thorndike catalogs; however, please note that the catalog will expire within 3 months of the download.

Please contact our parent company, Cengage Learning Customer Service at 1-800-354-9706 or contact them via Cengage Support Services and select the option that best fits your market (i.e., college, student, instructor, etc.).

We offer several ways to make changes to your address.

Please visit Create Logless Case to create a case. Cases for standing order assistance should be created under type of request Account Management.

or

Contact the Gale Customer Support team: M-F 8 a.m. - 5 p.m. (EST) 1-800-877-4253 option 4

Please visit Create Logless Case to create a case. Cases for standing order assistance should be created under type of request Account Management.

or

Contact the Gale Customer Support team: M-F 8 a.m. - 5 p.m. (EST) 1-800-877-4253 option 4

Payments should be sent to:

Customers can use our self-service option to place an order and pay with a credit card before invoicing. Customers can self-service via: Sign in.

Or

Contact our Customer Support team: M-F 8 a.m. - 5 p.m. (EST) 1-800-877-4253 option 4, and we’ll be happy to assist.

• Refund requests must be sent in writing to the Credit department. Please reach out to creditservices@cengage.com include your Gale account number, name in your subject.

  Or call

  Contact the Gale Customer Support team: M-F 8 a.m. – 5 p.m. (EST) 1-800-877-4253 option 4 for assistance with locating the Credit Analyst for your account.

• Refund checks will be issued to the mailing address on the “bill to” account, which is the account where the credit balance is being refunded.

Please visit Create Logless Case to create a case. Cases for return labels should be created under type of request Refund/Return.

or

Contact the Gale Customer Support team: M-F 8 a.m. - 5 p.m. (EST) 1-800-877-4253 option 4

Please visit Create Logless Case to create a case. Cases for standing order assistance should be created under type of request Orders & Subscriptions.

or

Contact the Gale Customer Support team: M-F 8 a.m. - 5 p.m. (EST) 1-800-877-4253 option 4

Shipping charges are calculated based on the weight of the items that are purchased. There is no shipping charge on prepaid orders.

All returns require pre-authorization prior to return.

For Gale returns, please visit https://www.gale.com/help and complete a Support form to request Returns Pre-Authorization (RMA).

Please note:

Returns Window:

• K-12 accounts: except for exclusions noted below, we permit returns for up to 30 days from the date of the original invoice.
• Higher Education accounts: except for exclusions noted below, we permit returns for up to 12 months from the date of the original invoice.

Returns Conditions:

• Returns are permitted for products bought directly from Cengage USA. Product purchased from overseas and returned to the Cengage Distribution Center will be refused back to the sender and no credit will be issued.
• Counterfeit products are ineligible for return credit. Product returned to Cengage and found to be counterfeit will be destroyed with no credit due.
• Product received in damaged & defective condition must be reported within 30 days from the date of receipt and returned promptly following return authorization.
• Returns must be shipped prepaid via a traceable means and be accompanied by a copy of your Cengage-approved RMA (return material authorization). Returns must be in salable condition. All digital products and bundles must be returned to Cengage with the original envelope seal or package seal unbroken and intact.
• Products outside of our return policy will be shipped at the applicable carrier cost and charged back to the customer based upon weight and destination of the refused product.
• Cengage will match invoices back to the individual account (the "ship to" account) based on its historical purchases. If that amount exceeds the individual account's purchases, we will match the invoice back against the total historical invoices within the customer's family of accounts (based on "bill to" account, including any other ship-to accounts associated with it). Returns that cannot be matched against invoices within the family of accounts will not receive credit and will be returned at the customer's expense.
• Cengage does not accept returns for products where stickers have been applied by the customer. This includes customer barcode stickers, price stickers, or any other stickers. These items will be destroyed with no credit due.

EBooks cannot be cancelled after purchase. Once eBooks are purchased they are a permanent part of your GVRL collection if you opt to maintain access via your hosting fee, which is billed annually.