another one...
ok i posted this in another community... but i thought i'd share with u guys too. Get ready cuz this will be long ;)
So this happened a long time ago but it's one of the best of the many stupid customer encounters I have had.
Ok so first of all here's a little background info: I was a cashier working at a shoe store and the store was going out of business. Everything was reduced price, and so obviously everything was final sale (that should the give the problem away right there). There's always problems with customers with the final sale thing but this by far was the greatest. We have signs posted, literally 40 + signs posted everywhere, no joke, in big red letters, "EVERYTHING FINAL SALE. no returns, no exchanges, no exceptions." Not to mention the other 15 signs I personally made and put around the register just because I was sick and tired of stupid people. Also, let me mention that under the big red final sale words it says we no longer accept personal checks as a form of payment, apologize for the inconvenience, and also yatta yatta yatta... There are also signs everywhere that say "Everything 50% off", and underneath that it said "items priced as marked". But you know customers.
So this lady and her husband and son, about 7 yrs old, came into our store. Everything was fine, they shopped and then came to the register to pay. They had a pair of shoes for their son and a package of socks.
me: how are you guys doing?
wife/husband: we're fine, thank you
me: just to let you guys know, everything is final sale, okay?
wife: uh huh that's fine.
So I ring them up, the shoes were originally... let's say $49.99, so they rang up at $24.99, and the socks were $10.00 so they were $5.00. They could see the price as it rang up on the little screen in front of them.
me: ok, your total is gonna be $32.42.
husband: ok (starts to write a check)
me: [rolling eyes]I'm sorry guys, we no longer accept personal checks (we're going out of business, damnit!!!!!) but we will gladly take debit, cash, etc.
wife: you guys don't take checks???!!!
me: no mam, we are going out of business.
wife: you guys used to take checks didn't you??
me: yes mam we did, but not anymore because we are going out of business.
wife: [to husband; moaning and groaning and complaining] ugh, how can a store not take checks?? honey do you have any cash?
husband: ugh, i guess so. (pulls out $$$) what's the total again?
me: it'll be $32.42.
husband: (hands me the $40.00 in cash)
me: thank you. (i give him the change back) you guys have a good night.
they start to walk away. they get halfway out of the door and then i look up and see them coming back in, looking at the receipt. theres a red flag if i've ever seen one.
wife: excuse me, but you overcharged us. (hands me the receipt)
me: no, everything's correct, the shoes were originally $50.00 so now they are $24.99, same with the socks, they're $5.00.
wife: no, it should be half off the $24.99.
me: no, i'm sorry, actually all items are priced as marked.
husband: well we were under the impression that it was 50% off the marked price.
me: no sir, the sign says 50% off original price.
wife: well then we're gonna have to return these.
me: i'm sorry mam, but all sales are final.
wife: no honey, (one of my biggest pet peeves is when they degrade me by calling me honey, or sweetie, whichever it may be) we haven't even left the building yet.
me: mam the transaction is already complete, there is no way for me to return these, we dont even have a return function in the register anymore.
wife: please give me my money back!
me: mam i cannot do that. there are signs everywhere that say all sales are final. if you have any problems with the price, that should have been brought up before you paid.
wife: (starting to raise voice while her husband just stands there) i'm not leaving til we get our money back!!!
me: (keeping my composure) mam i am sorry but i cannot give you your money back. that is our store policy, and i'm sorry but i really can't do anything for you at this point.
wife: we havent even left the store yet!!!! this is bullshit!!!
me: (starting to raise my voice a little but not being a total bitch yet) mam once the transaction is complete, the sale is final.
husband: that is the stupidest shit i've ever heard. where's the manager.
me: ( i smile, mockingly) sure lemme call him
at this point i'm kinda laughing, which probably pisses them off even more, i know he'll get a kick outta this, he always does. he's the funniest guy, i know he's gonna tell them EXACTLY what i did, only meaner. he has a very low tolerance for stupid customers, lower than me. and since we're going out of business, we all dont really give a shit anymore about customer service since we all wont have jobs in a month anyway. which makes it even greater. so he comes down, and looks at the wife and husband and stands there and crosses his arms.
mngr: what seems to be the problem?
wife: this girl won't give me my money back!!! [points her finger at me like i just commited a crime, and i stand there, smiling]
mngr: well, that's because all sales are final.
wife: how can you say that when we haven't even left the building yet!?!!
mngr: mam, have you paid for those items?
wife: well yes, but...
mngr: [cuts her off] so the sale is final.
husband: this is ridiculous!!!
mngr: no, it's ridiculous that you think you're going to get your money back. don't you see the signs everywhere?? you'd have to be blind not to.
wife: excuse me!! i want my money back right now!!
mngr: well you're not getting it. sorry.
wife: well we're not leaving until we get our money back. [says it in a "as a matter of fact" way]
mngr: [laughs] oh, yes you will be leaving.
wife: no i wont. i'll stand here and i wont move until you give me my money back. give it to me right now!!!! [goes and stands right in front of the cash register.]
mngr: mam, you will leave my store right now. (starting to really pissed)
husband: no we will not. give us our money!!!! how dare you!! i can't believe you are talking to us like this!!!
mngr: (when my mngr gets pissed, he's gets realllly pissed) get out of my store right now sir, or i will call the cops on you and they'll make you leave. either way, you are leaving.
wife: well call them, damnit!!! and i'll tell them that you guys wont give me my money back!!!!!
mngr: [at this point, he's already picking up the phone and calling the cops, laughing out loud on purpose] alrighty, you tell them what we did.
wife: [stands there, looking really pissed off]
at this point, we've caused a scene and a few other customers have noticed. a man comes up to pay for his stuff and i ask the wife if she can move over so i can ring this guy up. she ignores me and just continues to stand there. so i just starting ringing the man up and pushing the bags right in the lady's way. the man says excuse me to the lady and she starts to tell him that she's not moving because we wont give her her money back. the man looks at her and laughs, and said "there's signs everywhere, lady, all sales final." that totally made it like 10 times funnier. i love customers like that. my manager told him right in front of the lady that he wished there were more customers like him. that shit was funny. this lady was fuming!!! and her husband just stood there and never really said anything. so finally, the cops arrive. ( i love days like these, it makes work fun hehe)
cop: what seems to be the problem
wife: [starts talking to the cop like she's the one that called him, thinking he would be on her side] these people will not give me my money back and i havent even left the store and they are being rude to us and- [cop totally cuts lady off mid-sentence]
cop: [to me and my mngr] whats the return policy?
me: everything is final sale
cop: [ to my mngr] does it say final sale anywhere?
me & mngr: [we both laugh] yea, right there, right there, over here, on the receipt, on the door, on the register... [we go on to make the lady feel stupid]
cop: [sighs, like this is totally wasting his time] mam, thats the store policy. the store is going out of business. there are signs everywhere! theres nothing i can do for you. you need to leave the store.
wife: i'm not leaving til i get my money back!!!!!!
cop: mam, if you don't leave, i will arrest you for trespassing.
wife: [starts screaming] damnit this is bullshit!!! i can't believe this!!!!!
cop: mam, i'm sure theres a corporate office number you can call, isn't there? [turns to me]
me: yea, there is [so i wrote it down for her and handed it to her with a smile]
wife: [snatches paper from me] i'm going to get to the bottom of this!!! this will not be the last time you hear from me!! you're going to be sorry!!!!
cop: mam you are causing a disturbance, please leave right now and do not come back, or these employees will have every right to call us right back out here and we will arrest you for trespassing.
wife: [stomps away furious, muttering obscenities]
cop: [laughing to my manager] damn, some people.
she left. never heard from her again. HAH i love fukn people dude. sometimes i wonder how some people got as far in life as they have. it's funny when i read ur guy's, i know EXACTLY what you're talking about :)
So this happened a long time ago but it's one of the best of the many stupid customer encounters I have had.
Ok so first of all here's a little background info: I was a cashier working at a shoe store and the store was going out of business. Everything was reduced price, and so obviously everything was final sale (that should the give the problem away right there). There's always problems with customers with the final sale thing but this by far was the greatest. We have signs posted, literally 40 + signs posted everywhere, no joke, in big red letters, "EVERYTHING FINAL SALE. no returns, no exchanges, no exceptions." Not to mention the other 15 signs I personally made and put around the register just because I was sick and tired of stupid people. Also, let me mention that under the big red final sale words it says we no longer accept personal checks as a form of payment, apologize for the inconvenience, and also yatta yatta yatta... There are also signs everywhere that say "Everything 50% off", and underneath that it said "items priced as marked". But you know customers.
So this lady and her husband and son, about 7 yrs old, came into our store. Everything was fine, they shopped and then came to the register to pay. They had a pair of shoes for their son and a package of socks.
me: how are you guys doing?
wife/husband: we're fine, thank you
me: just to let you guys know, everything is final sale, okay?
wife: uh huh that's fine.
So I ring them up, the shoes were originally... let's say $49.99, so they rang up at $24.99, and the socks were $10.00 so they were $5.00. They could see the price as it rang up on the little screen in front of them.
me: ok, your total is gonna be $32.42.
husband: ok (starts to write a check)
me: [rolling eyes]I'm sorry guys, we no longer accept personal checks (we're going out of business, damnit!!!!!) but we will gladly take debit, cash, etc.
wife: you guys don't take checks???!!!
me: no mam, we are going out of business.
wife: you guys used to take checks didn't you??
me: yes mam we did, but not anymore because we are going out of business.
wife: [to husband; moaning and groaning and complaining] ugh, how can a store not take checks?? honey do you have any cash?
husband: ugh, i guess so. (pulls out $$$) what's the total again?
me: it'll be $32.42.
husband: (hands me the $40.00 in cash)
me: thank you. (i give him the change back) you guys have a good night.
they start to walk away. they get halfway out of the door and then i look up and see them coming back in, looking at the receipt. theres a red flag if i've ever seen one.
wife: excuse me, but you overcharged us. (hands me the receipt)
me: no, everything's correct, the shoes were originally $50.00 so now they are $24.99, same with the socks, they're $5.00.
wife: no, it should be half off the $24.99.
me: no, i'm sorry, actually all items are priced as marked.
husband: well we were under the impression that it was 50% off the marked price.
me: no sir, the sign says 50% off original price.
wife: well then we're gonna have to return these.
me: i'm sorry mam, but all sales are final.
wife: no honey, (one of my biggest pet peeves is when they degrade me by calling me honey, or sweetie, whichever it may be) we haven't even left the building yet.
me: mam the transaction is already complete, there is no way for me to return these, we dont even have a return function in the register anymore.
wife: please give me my money back!
me: mam i cannot do that. there are signs everywhere that say all sales are final. if you have any problems with the price, that should have been brought up before you paid.
wife: (starting to raise voice while her husband just stands there) i'm not leaving til we get our money back!!!
me: (keeping my composure) mam i am sorry but i cannot give you your money back. that is our store policy, and i'm sorry but i really can't do anything for you at this point.
wife: we havent even left the store yet!!!! this is bullshit!!!
me: (starting to raise my voice a little but not being a total bitch yet) mam once the transaction is complete, the sale is final.
husband: that is the stupidest shit i've ever heard. where's the manager.
me: ( i smile, mockingly) sure lemme call him
at this point i'm kinda laughing, which probably pisses them off even more, i know he'll get a kick outta this, he always does. he's the funniest guy, i know he's gonna tell them EXACTLY what i did, only meaner. he has a very low tolerance for stupid customers, lower than me. and since we're going out of business, we all dont really give a shit anymore about customer service since we all wont have jobs in a month anyway. which makes it even greater. so he comes down, and looks at the wife and husband and stands there and crosses his arms.
mngr: what seems to be the problem?
wife: this girl won't give me my money back!!! [points her finger at me like i just commited a crime, and i stand there, smiling]
mngr: well, that's because all sales are final.
wife: how can you say that when we haven't even left the building yet!?!!
mngr: mam, have you paid for those items?
wife: well yes, but...
mngr: [cuts her off] so the sale is final.
husband: this is ridiculous!!!
mngr: no, it's ridiculous that you think you're going to get your money back. don't you see the signs everywhere?? you'd have to be blind not to.
wife: excuse me!! i want my money back right now!!
mngr: well you're not getting it. sorry.
wife: well we're not leaving until we get our money back. [says it in a "as a matter of fact" way]
mngr: [laughs] oh, yes you will be leaving.
wife: no i wont. i'll stand here and i wont move until you give me my money back. give it to me right now!!!! [goes and stands right in front of the cash register.]
mngr: mam, you will leave my store right now. (starting to really pissed)
husband: no we will not. give us our money!!!! how dare you!! i can't believe you are talking to us like this!!!
mngr: (when my mngr gets pissed, he's gets realllly pissed) get out of my store right now sir, or i will call the cops on you and they'll make you leave. either way, you are leaving.
wife: well call them, damnit!!! and i'll tell them that you guys wont give me my money back!!!!!
mngr: [at this point, he's already picking up the phone and calling the cops, laughing out loud on purpose] alrighty, you tell them what we did.
wife: [stands there, looking really pissed off]
at this point, we've caused a scene and a few other customers have noticed. a man comes up to pay for his stuff and i ask the wife if she can move over so i can ring this guy up. she ignores me and just continues to stand there. so i just starting ringing the man up and pushing the bags right in the lady's way. the man says excuse me to the lady and she starts to tell him that she's not moving because we wont give her her money back. the man looks at her and laughs, and said "there's signs everywhere, lady, all sales final." that totally made it like 10 times funnier. i love customers like that. my manager told him right in front of the lady that he wished there were more customers like him. that shit was funny. this lady was fuming!!! and her husband just stood there and never really said anything. so finally, the cops arrive. ( i love days like these, it makes work fun hehe)
cop: what seems to be the problem
wife: [starts talking to the cop like she's the one that called him, thinking he would be on her side] these people will not give me my money back and i havent even left the store and they are being rude to us and- [cop totally cuts lady off mid-sentence]
cop: [to me and my mngr] whats the return policy?
me: everything is final sale
cop: [ to my mngr] does it say final sale anywhere?
me & mngr: [we both laugh] yea, right there, right there, over here, on the receipt, on the door, on the register... [we go on to make the lady feel stupid]
cop: [sighs, like this is totally wasting his time] mam, thats the store policy. the store is going out of business. there are signs everywhere! theres nothing i can do for you. you need to leave the store.
wife: i'm not leaving til i get my money back!!!!!!
cop: mam, if you don't leave, i will arrest you for trespassing.
wife: [starts screaming] damnit this is bullshit!!! i can't believe this!!!!!
cop: mam, i'm sure theres a corporate office number you can call, isn't there? [turns to me]
me: yea, there is [so i wrote it down for her and handed it to her with a smile]
wife: [snatches paper from me] i'm going to get to the bottom of this!!! this will not be the last time you hear from me!! you're going to be sorry!!!!
cop: mam you are causing a disturbance, please leave right now and do not come back, or these employees will have every right to call us right back out here and we will arrest you for trespassing.
wife: [stomps away furious, muttering obscenities]
cop: [laughing to my manager] damn, some people.
she left. never heard from her again. HAH i love fukn people dude. sometimes i wonder how some people got as far in life as they have. it's funny when i read ur guy's, i know EXACTLY what you're talking about :)