Give Us Your Feedback
We want to hear from you! Thank you for taking the time to let us know about your experience aboard Pierce Transit. Your input helps us improve our service. Your feedback will be reviewed by a member of our Customer Experience team and then forwarded to the appropriate department or member of management for follow-up.
If your comments are lengthy or complex, we urge you to use email rather than this form, or call our Customer Experience Team at 253.581.8000, option 2. Our Customer Experience email address is PTCustomer@piercetransit.org.
Contact Customer Experience
Our Customer Experience Team is available to answer your calls Monday – Friday, 6:30 a.m. to 6:30 p.m.
- Call 253.581.8000, option 2
- Call toll free at 1.800.562.8109
WA Relay: 711
Our Customer Promise
We are dedicated to providing exceptional transit services that ensure you reach your destination with ease. Open communication with our customers is a vital part of Pierce Transit’s promise to deliver an outstanding customer experience. Our Customer Experience team is here to assist you with trip planning, fare purchases, retrieving lost items, or addressing any questions or concerns you may have about your Pierce Transit journey.
Information You Can Use
Real-Time Info
For real-time detours, bus stop closures, and other route-specific alerts, check Transit App, Google Maps, or Apple Maps.
News
For newsletters, information on service changes, major initiatives, job opportunities, and more, sign up below using your email address.
Bus Information
Call Customer Service at 253.581.8000, press 2, then press 1 for trip planning or 4 for next bus arrival info.
