The Difficult Colleague

In Medical Ethics: Soft Skills for Clinical Care Providers. Singapore: Springer Nature Singapore. pp. 239-245 (2025)
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Abstract

Today, the typical physician concludes their formal education armed with impressive technical skills for addressing bodily diseases. However, when it comes to tending to the human aspect of illness and patient care, their proficiency often relies on the innate abilities and personal qualities they possessed upon entering medical school. There exists a substantial body of knowledge on human behaviour accumulated since the turn of the century, with the potential to enhance patient care. Unfortunately, this wealth of knowledge remains largely unfamiliar to them. Neglecting this crucial dimension of a physician’s education underlies patients’ frequent complaints about physicians being insensitive, callous, neglectful, arrogant, and mechanical in their approach [1].

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