All Systems Operational

Uptime over the past 90 days. View historical uptime.
Europe (onfido.com) Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Dashboard Operational
90 days ago
99.95 % uptime
Today
Applicant Form Operational
90 days ago
99.96 % uptime
Today
Document Verification Operational
90 days ago
99.98 % uptime
Today
Facial Similarity Operational
90 days ago
99.96 % uptime
Today
Watchlist Operational
90 days ago
99.98 % uptime
Today
Identity Enhanced Operational
90 days ago
99.96 % uptime
Today
Webhooks Operational
90 days ago
99.98 % uptime
Today
Known faces Operational
90 days ago
99.98 % uptime
Today
Autofill Operational
90 days ago
99.98 % uptime
Today
QES Operational
90 days ago
99.89 % uptime
Today
Device Intelligence Operational
90 days ago
99.98 % uptime
Today
USA (us.onfido.com) Operational
90 days ago
99.67 % uptime
Today
API Operational
90 days ago
99.66 % uptime
Today
Dashboard Operational
90 days ago
99.66 % uptime
Today
Document Verification Operational
90 days ago
99.66 % uptime
Today
Facial Similarity Operational
90 days ago
99.66 % uptime
Today
Watchlist Operational
90 days ago
99.66 % uptime
Today
Identity Enhanced Operational
90 days ago
99.71 % uptime
Today
Webhooks Operational
90 days ago
99.66 % uptime
Today
Known faces Operational
90 days ago
99.66 % uptime
Today
Autofill Operational
90 days ago
99.66 % uptime
Today
Device Intelligence Operational
90 days ago
99.66 % uptime
Today
Canada (ca.onfido.com) Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Document Verification Operational
90 days ago
99.99 % uptime
Today
Facial Similarity Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Known faces Operational
90 days ago
100.0 % uptime
Today
Autofill Operational
90 days ago
100.0 % uptime
Today
Device Intelligence Operational
90 days ago
100.0 % uptime
Today
JS SDK Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 24, 2025

No incidents reported today.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Errors when processing checks in Canada region
Resolved - This incident has been resolved.
Dec 19, 11:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 19, 10:52 UTC
Update - We are continuing to work on a fix for this issue.
Dec 19, 10:39 UTC
Identified - The issue has been identified and we are proceeding to the fix. We will provide an update in 15 minutes.
Dec 19, 10:35 UTC
Dec 18, 2025
Degraded performance of QES and Evidence File products
Resolved - The incident was resolved
Dec 18, 12:31 UTC
Update - Performance of the Evidence File service has been fully restored. However, the Qualified Electronic Signature (QES) service continues to experience significant degradation due to ongoing issues on the QTSP provider’s side.

We are actively monitoring the situation and will share further updates as soon as possible.
Dec 18, 11:49 UTC
Monitoring - Our QTSP provider is currently experiencing technical issues that are impacting the performance of our Qualified Electronic Signature (QES) and Evidence File services.
We are actively monitoring the situation and will provide updates as soon as more information becomes available.
Dec 18, 11:26 UTC
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Increase in Payload Integrity Flagging Rate
Postmortem - Read details
Dec 18, 09:26 UTC
Resolved - A recently enabled feature in our services caused an unexpected increase in source integrity breakdown rejections on Facial Similarity reports, due to payload integrity verification (used to flag network injection attacks).

This anomaly resulted in 5K reports being incorrectly flagged as “consider” for customers using the Standard and Photo Fully Auto variants of Facial Similarity reports, and only for clients that leverage the Device Intelligence report.
Dec 11, 23:00 UTC
Dec 10, 2025

No incidents reported.

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