Premium web hosting that’s fair to you and the planet

Even the more technical of us need help!

Despite having a background in tech, setting up websites still isn’t second nature to me. This is where Krystal and their great support team come in. I didn’t need to pull out my hair, because the chat feature came up, and a super-helpful real human helped me immediately and without stress.

Excellent provider

As someone who isn’t web tech savvy, the team here helped me navigate designing my own website, even with all the technical glitches that happened along the way. By far, the most supportive and knowledgeable team I have worked with.

Fast and reliable

It’s so easy to turn to a review site when you have a bad experience with a company. Thankfully, my experience with Krystal has been the opposite. Been a customer for four years, never had a problem. This week, I needed support. They answered promptly and did everything I need to get my site working again quickly.

Unusually good!

I just realised that I’ve been with Krystal for the last 5 years! That’s pretty unusual indeed for me. On reflection, I’ve run through similar companies every 1-3 years over the last 25 years. What's kept me with Krystal is the following: good performance in what they do, good update information, everything is transparent, they treat me as a person, and they'll go the extra mile.

10/10 every time

Yet again Krystal came to our rescue in helping to resolve a technical problem way beyond our understanding. Tristan took as much time as was necessary to resolve the issue. 10/10 every time, no matter how big or small the problem is.

Always a fantastic service

We have used Krystal Hosting for a number of years now, and their customer support is one of the best I’ve experienced - always very knowledgeable and very helpful.

Best hosting company out there

A massive support network and outstanding service. Anyone who is complaining about Krystal has never used any of the other ‘giants’. Second to none - will be here for the long run

By far the best hosting service provider

Krystal is the best hosting service provider I have come across. My website is always up and running smoothly, and I have received nothing but positive feedback about the speed and performance of my website, which I attribute to Krystal’s top-of-the-line hosting services.

Consistently wonderful

They’ve been unbelievably consistent with their service and an absolute joy to work with. I’ve never dealt with a company that has kept its very high standards consistently. 5 stars doesn’t do this place justice!

Excellent customer service

I had a few small business websites that I needed to migrate from from another host (which was slow and more expensive), and they helped me with step-by-step instructions after I struggled with it, and then helped me to troubleshoot errors on the other migrations I tried by myself. Absolutely great customer service!

Excellent customer service as always

I’ve been a Krystal customer for many years, and on the rare occasions I needed help with something, I’ve always had a prompt and satisfactory answer to my questions. Krystal set the bar when it comes to customer service and I’d be happy to recommend them to anyone that requires hosting solutions.

Excellent customer support

I rang Krystal after encountering an email issue with my iPhone. I was put through in a matter of moments to Steven, who was incredibly helpful in assisting my problem, which I could have spent hours on if not for his support. I was very grateful for the quick investigation!

Excellent support and advice

As an agency owner, you have hundreds of hosting companies to choose from, and we couldn’t be happier with Krystal. We’ve been with them for five years and the support - when needed - is first class. Very happy to recommend!

Exceptional support

Always fast and invariably solves the problem. Highly recommended!

God-tier customer support

Friendly, sharp, understanding, and quick to answer and resolve things.

Great service

Krystal are easily the best hosting service I have ever used. Great service, and an amazing turnaround time on queries and tickets. Real people who are helpful, friendly, and UK-based.

I honestly can’t recommend Krystal enough

I spoke to Steven in Support, who was helpful beyond my expectations, exploring various options with me and talking me through every step to upgrade my IT to make it as easy as possible. I honestly can't recommend Krystal enough if all their employees are as helpful as he has been!

Krystal just do everything well

Very well. Outstandingly well. Whether it be hosting, tech support, or domain-related, they are responsive and extremely competent. I have no intention of moving any of my domains or sites anywhere else.

Massive help!

Having spent years of pain with another host, I have moved to Krystal and thank the Lord! I worked with Matthew today, and he issued an SSL and moved root folders of a domain for me in minutes. All sorted, and now I can get on with my day. I can’t recommend them enough!

Nothing but excellent service

I have used previous web hosts and Krystal has been the best. Easy to deal with and queries dealt with fast.

One of the best companies I have ever used

Their customer service is phenomenal. They are always so incredibly helpful and so prompt in their replies.

Shine on, Krystal Hosting

Been with this hosting company for a number of years, and always found them caring and professional. And, of course, they provide a great service. Well done, Krystal. You are a shining example of something we had back in the day, but sadly seem to have lost in the here and now.

Simply amazing!

Everything about the Krystal platform is fantastic, but their support in particular is just outstanding. There's always little issues here and there when you host websites, and knowing you've got such a great support team at your fingertips just takes all the pressure off.

Super friendly and helpful

Managed to solve our problems in a really short space of time.

Terrific Support!

They helped us migrate and fix a problematic site, as well as communicating technically with third parties. Very satisfied!

The best and fastest technical support

It’s just unbelievable! Special thanks to Jamie, who was very fast and promptly solved problems.

The best in the business, by far!

I wish all hosting companies had the same level of service and care that Krystal do. Their systems work flawlessly and the odd occasion that there’s an issue they are always super responsive and extremely helpful.

The best UK shared hosting provider

I’ve tried a number of different hosting companies over the years, and Krystal are by far the best UK shared hosting provider I’ve found.

The gold standard in UK web hosting

Over the past 5 years, their service has been nothing short of stellar. What really stands out, besides their unwavering tech support, is their commitment to being at the forefront of technology while holding strong to their eco principles.

The support is on another level

I’ve been using them for many years and they’re so great to work with. Any issue is normally resolved within the hour. Thoroughly recommend this company.

Very reliable for business hosting

Always great service from these guys. Their support is top-notch and you’re never waiting long for a response or a resolution. Same day responses, often within minutes, makes them a very reliable partner for business website hosting.

Well worth the money!

I’ve been with Krystal since 2015, and have always been very impressed by the quality of their technical support. I’ve just had a problem with my email system, which they tracked down in a few hours, and at no extra charge, to an obscure fault in my Thunderbird email software.