Solutions Architects Enablement

Overview

SA Enablement empowers Solutions Architects and leaders to deliver customer value efficiently while building expertise and advancing their careers. Through frameworks, training, and development pathways, enablement equips SAs to act as trusted advisors, drive GitLab growth, and foster a collaborative culture of continuous improvement and shared knowledge.

Core Principles

Grounded in SA Learning Organization Philosophy

• Shared Vision & Customer Value Creation: Design enablement initiatives that directly drive customer value, AI adoption, and expanded engagement. Leverage mentorship, peer learning, and shared frameworks to foster alignment and collective ownership of customer success.
• Personal Mastery & Continuous Learning: Provide self-service learning paths, hands-on exercises, and knowledge-sharing opportunities that build technical, consultative, and domain expertise while reflecting the DevOps culture of continuous improvement.
• Systems Thinking & Customer-Centric Design: Create scalable enablement processes that help SAs take a holistic view of customer challenges, identify leverage points, and design integrated solutions that maximize outcomes.
• Challenging Mental Models & Strategic Innovation: Pilot and scale new enablement approaches that encourage SAs to question assumptions, explore innovative solutions, and adapt to evolving market conditions.
• Teamwork & Collaborative Knowledge Architecture: Build structured channels for peer learning, knowledge capture, and cross-functional collaboration that foster safe spaces for sharing expertise and solving problems collectively.
• Feedback-Driven Continuous Improvement: Use learner insights, data, and measurable outcomes to continuously refine enablement offerings and increase SA effectiveness, adoption, and customer impact.

Key Objectives

Aligned to FY27 SA Org Objectives

Maximize Customer Engagement Execution

• Enable SAs to drive presales excellence by providing clear rules of engagement, structured frameworks, and consultative skills that accelerate opportunity progression and maximize customer impact.

Lead in Agentic AI

• Build SA expertise and thought leadership in GitLab Duo Agent Platform and agentic AI.
• Enable SAs to drive transformative AI modernization with measurable productivity gains.

Evergreen: World-Class SA Organization

• Deliver initiatives that improve SA efficiency, knowledge sharing, and foundational capabilities at scale.
• Support pre-sales enablement, activity capture automation, and knowledge repositories.

Commitment

SA Enablement partners with the SA organization and leadership to deliver high-impact, prioritized initiatives that strengthen team capability and foster a culture of continuous learning. By aligning to the SA mission, enablement develops trusted advisors, builds technical and consultative expertise, and equips leaders to guide high-performing teams. Success is measured by customer outcomes, SA effectiveness, and the overall value delivered across GitLab.

FY27 Goals & Deliverables

Work in Progress

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