Vendor invoices are to be sent to ap@gitlab.com and payroll@gitlab.com for contractors. An [invoice](https://docs.google.com/spreadsheets/d/1sRA2uCpFblOleyVIslqM4YwbW27GkU5DTgwMLhgR_Iw/edit?usp=sharing) template can be found in Google Docs by the name of "Invoice Template".
@@ -155,16 +132,14 @@ For example, work to enable a sales partner that will not be incorporated into t
| Function | Name |
| -------- | ---- |
| Customer Support | [R&D Finance](/handbook/finance/financial-planning-and-analysis/r-and-d-finance/) |
| R & D | [R&D Finance](/handbook/finance/financial-planning-and-analysis/r-and-d-finance/) |
1. Level 1: Keeping the lights on activity. Always striving to make this area as efficient as possible so more Layer 2 focus can be attained. Example: closing the books.
1. Level 2: Operational Efficiencies, Business Engagement and Partnering, actionable insights for the organization. Examples: improving close process, partnering with sales to make a business decision
@@ -22,7 +12,7 @@ The Accounts Receivable Team is part of the Revenue Operations group. The Accoun
Please see the internal [Wiki](https://gitlab.com/gitlab-com/Finance-Division/finance/-/wikis/Billing%20Operations%20&%20Accounts%20Receivable%20Wiki) Page for additional information & resources!
_The Accounts Receivable Team began in May of 2021. We appreciate your patience while we work to define this team's roles and responsibilities!_
*The Accounts Receivable Team began in May of 2021. We appreciate your patience while we work to define this team's roles and responsibilities!*
## Meet the Team
@@ -35,13 +25,14 @@ Accounts Receivable works closely with Sales, Deal Desk, Billing Operations, and
## Helpful Links & Resources
*[Importance of Cash Collection](https://about.gitlab.com/handbook/finance/sales-comp-plan/#importance-of-cash-collection)
**Please note:** As a private company, we will not share the following information:
- Stock / Share ownership of the company
- Finances, including annual and/or historical performance
@@ -61,22 +52,23 @@ The AR team is responsible for the internal controls, authorizations and procedu
- Invoices are submitted via email to the `Bill-To` contact reflected on the order form
- Fees under agreements shall be paid without any withholding or deduction as per our terms of service found [here](https://about.gitlab.com/handbook/legal/subscription-agreement/#6-payment-of-fees).
_Customers with overdue accounts may be contacted directly at any time throughout the collection process to discuss payment of outstanding account balances._
*Customers with overdue accounts may be contacted directly at any time throughout the collection process to discuss payment of outstanding account balances.*
## Functional Responsibilities
* Maintain billing system, customer records, and customer billing portals
* Performing AR account reconciliations
* Follow up on, collect, and allocate payments
* Communicate with customers via phone or email regarding open account balances
* Investigating and resolving any irregularities or enquiries
* Support Sales Team with the completion of vendor forms
* Assist in general financial management and analysis of customer account status
* Assist in month-end close procedures
- Maintain billing system, customer records, and customer billing portals
- Performing AR account reconciliations
- Follow up on, collect, and allocate payments
- Communicate with customers via phone or email regarding open account balances
- Investigating and resolving any irregularities or enquiries
- Support Sales Team with the completion of vendor forms
- Assist in general financial management and analysis of customer account status
- Assist in month-end close procedures
### AR Performance Indicators (PI)
* Average Days Sales Outstanding (DSO)
* Accounts Receivable Aging Greater Than 90 Days
- Average Days Sales Outstanding (DSO)
- Accounts Receivable Aging Greater Than 90 Days
## Business Systems
@@ -104,12 +96,12 @@ See also: [Zendesk](https://about.gitlab.com/handbook/marketing/developer-relati
### Tesorio
Tesorio is a full cycle cash flow performance platform. It allows for AR, collections, cash forecast automation, and increased predicatbility around customer performance metrics and Accounts Receivable KPIs.
Tesorio is a full cycle cash flow performance platform. It allows for AR, collections, cash forecast automation, and increased predictability around customer performance metrics and Accounts Receivable KPIs.
-**Tesorio is used for the following:**
- Customer past due notifications
- Customer statement submissions
- Account amd invoice tagging
- Account and invoice tagging
- Customer account segmentation and agent assignment
- KPI analysis and reporting
- DSO - Days Sales Outstanding
@@ -197,9 +189,9 @@ Accounts payable on the other hand are a liability account, representing money t
## Accounts Receivable Job Family
[Accounts Receivable Job Family Page](https://handbook.gitlab.com/job-families/finance/accounts-receivable/)
[Accounts Receivable Job Family Page]({{<ref"/job-families/finance/accounts-receivable">}})
The next step in the Accounts Receivable job family is to move to the [Revenue Accounting](https://handbook.gitlab.com/job-families/finance/revenue-accounting/) job family.
The next step in the Accounts Receivable job family is to move to the [Revenue Accounting]({{<ref"/job-families/finance/revenue-accounting">}}) job family.
