Utility bill payment options
Current alerts
- MISSING PAYMENT ALERT: The City has been notified that some mailed utility payments dated January 7-10, 2026, were not received by the City and were not posted to Utility Accounts. If your mailed payment has not cleared your bank account, or posted to your utility account, please give Utility Billing a call at 425.257.8999. We are investigating what appears to be a theft of mailed checks occurring between point of deposit into the US Postal Service mail stream and receipt by our bank.
- Starting in March 2026, we're shifting to monthly meter readings instead of our current practice of reading your water meter every other month. What does this mean for you? To catch the billing cycle up to the new meter reading cycle, we’re using three "bridge" cycles of about 40 days each. This spreads the transition cost out over 90 days (instead of putting it all on one bill), keeping the temporary payment increase modest until we reach our permanent monthly schedule. During these "bridge" cycles, you might see higher than usual bills. This doesn't mean we're charging you more for your water; the bill may be higher simply because it includes more days of service. View the letter that was sent to utility customers for more details on this change.
To view additional notifications, visit the Utility Billing alerts page.
Pay online
You can make a one-time payment or create an online account and set up automatic payments using the online payment system. The online payment system accepts VISA, MasterCard or e-check using your bank's routing and account number.
Past due payments
To bring a past due account current, call utility services and speak to an account specialist.
Pay by mail
You can mail your payment to:
Utility Billing
2930 Wetmore Ave.
Everett, Washington 98201
Pay over the phone
You can make an automated phone payment by calling 1-833-339-3576. The automated pay by phone system accepts VISA, MasterCard or e-check using your bank's routing and account number.
Payment arrangements related to COVID have ended. To make payment arrangements for overdue accounts, please speak with Utility Billing staff at 425-257-8999.
Pay in-person
Payments can be made in person at the Utility Billing office (2930 Wetmore Ave., Everett) from 8 a.m. to 4 p.m. (closed between 12 p.m. and 1 p.m.), Monday through Friday.
Drop off your payment
A silver-colored drop-box is located in the front of 2930 Wetmore Ave. Payments can be dropped into drop-box slot 24 hours a day and is checked Monday - Friday at 7:00 a.m.
Billing schedule
Utility bills are sent out monthly. Payment is due 20 days from the date of billing.
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Utility Billing Office
Physical Address
2930 Wetmore Ave.
First floor
Everett, WA 98201
Phone: 425-257-8999Fax: 425-257-8886
Automated pay-by-phone, 24 hours
1-833-339-3576Office hours
By phone:
Monday through Friday
8 a.m. to 5 p.m. Closed between 12 p.m. and 1 p.m.
Except on holiday observancesIn-person:
Monday to Friday
8 a.m. to 4 p.m. Closed between 12 p.m. and 1 p.m.
Except on holiday observances