Cognigy

🥁 Big News! Cognigy is joining forces with NiCE! This is more than an acquisition—it’s a leap forward for the future of AI in customer service. Together, we’re building one of the most comprehensive AI-powered CX platforms in the industry, giving enterprises the tools they need to revolutionize customer engagement at scale. Our mission stays the same: Transform how enterprises serve their customers - faster, smarter, more human. This is just the beginning. Stay tuned for what’s next. It’s going to be big.   Read more: https://bit.ly/4faKOLx

💬 When it comes to AI in finance, what keeps you up at night? #AI is moving fast, but in highly regulated industries, trust still moves slow. As banks and insurers scale up AI deployments, the pressure to balance performance with protection is growing. So we want to hear from you! 👉 What’s the biggest risk when implementing AI in financial services? Vote below.

Financial literacy shouldn't feel like learning a second language. But too often, that’s exactly how it feels. Customers are overwhelmed, when all they really want is clear guidance that speaks their language. That’s where AI comes in. Conversational AI is helping banks and insurers transform financial education into something personal, practical, and powerful. It’s: ✅ Always-on and consistent ✅ Tailored to every customer’s goals, channels, and literacy level ✅ Built with trust and transparency at the core From explaining how a loan works to walking someone through an investment plan, AI Agents are bridging the gap between information and real understanding. Explore the full story in our latest ebook: https://utm.io/uiDI4

Škoda Auto is delivering multilingual, always-on customer care with Cognigy.   As part of the Volkswagen Group, Škoda needed to scale personalized support across multiple languages, without skyrocketing costs or compromising quality.   With Cognigy, they built a smart AI workforce that now supports Škoda customers around the clock. The results speak for themselves.   ✅ 25% reduction in operational costs ✅ Full ROI achieved in under 12 months ✅ AI Agents live in 11+ languages   Škoda now runs two powerful AI Agents. One for customer service and lead generation, and another for real-time live translation across 30+ languages. From test drives to vehicle recommendations, Cognigy powers natural, multilingual conversations that feel human, not robotic.   Customers get fast, personalized service. Agents focus on complex cases. Everyone wins.   Read the full story here: https://utm.io/ui4jJ

💡 Fast #AI isn’t always smart AI. Especially in financial services. In this space, speed can’t come at the cost of safety. Deploying AI at scale means balancing innovation with control, and getting that balance right matters more than ever. In our latest ebook, we share why high-performing AI isn’t enough in regulated environments like finance. You need: ✔️ Built-in governance ✔️ Human-in-the-loop control ✔️ Auditable, explainable decisions ✔️ And experiences that actually help customers make confident financial choices 📘 Download the guide and explore how to scale AI that’s safe, smart, and customer-first https://utm.io/uiDI4

🤝 Cognigy & CGI: Partnering to power the next era of Agentic #AI For CGI, Conversational AI is no longer just about chatbots, it’s a strategic lever for transformation across customer service, HR, IT support, and more. From scaling an aviation chatbot from 10,000 sessions a month to 30,000 a day, to delivering real-time, personalized service during disruptions, our collaboration is proving what’s possible when you combine innovation, scalability, and customer focus. Together, we’re building intelligent, proactive systems that think ahead, redefining how enterprises engage, serve, and support. 🔗 Read more about our partnership here https://utm.io/ui215

💡 There’s a lot of noise about AI in finance, but not enough clarity on how it actually works. That’s why on August 20, we’re teaming up with BearingPoint for a deep-dive webinar on how AI Agents are solving the biggest challenges in financial services; from compliance and cost control to customer experience at scale. 🎙️ Hear from Markus Ring, Director of AI Transformation at Cognigy, and Björn Koch, MBA, Director Insurance at Bearing Point as they break down what enterprise-ready AI really means for banking, insurance, and fintech. ✅ Real use cases ✅ Measurable outcomes ✅ Strategies you can apply now If you’re navigating AI adoption in FSI, this one’s for you. Register today here https://utm.io/uiI96

🌟 A Leader. Built for What’s Next! We’re proud to share that we have been named a Leader in the 2025 Gartner® Magic Quadrant™ report for Conversational AI.  This recognition reflects what our customers already know:  - Our AI Agents don’t just scale, they perform  - Our platform is purpose-built for the contact center  - Our automation delivers real-world results, fast #Cognigy is helping enterprises transform both customer and support team experiences with AI that’s intelligent, intuitive, and enterprise-ready. 👉 Download the full report and see what sets us apart https://utm.io/ui2O9

💬 Chatbots aren’t just answering questions, they’re reshaping how financial services operate. Banks and fintechs are no longer asking if chatbots add value. They’re asking how far automation can go without compromising compliance, control, or customer trust. The answer? It comes down to design. When built right, AI-powered bots in banking don’t just deflect calls. They: - Handle secure transactions - Onboard new customers - Escalate fraud concerns in real time And they do it while maintaining the governance, traceability, and role-based security financial services require. 📘 We break it all down in our new guide: real-world chatbot use cases, must-have features, and what meaningful ROI looks like today https://utm.io/uiDI4

“We’re not just partners, we’re growing together.” What makes a great partnership? For us, it’s the ability to grow together, co-innovate, and continuously push what’s possible with AI. In this edition of our Partner Series with, we spotlight our collaboration with Foundever, a partnership built on shared ambition, mutual growth, and the drive to keep innovating together. From building real-world use cases to staying ahead of the innovation curve, we’re proud to shape the future of customer service together. 🔗 Stay tuned for more stories from our partner network.