Apple devices and features, setting icon, shipping box, messaging, iPhone, MacBook setup, Touch ID, power icon, Apple Watch, iPad with Face ID.

Join a Personal Setup session to get your new device ready.

When you buy directly from Apple, you’ll get access to online, one-on-one sessions with a Specialist who will help you set up and make the most of your new device. Best of all, you can join whenever works for you, from wherever you are.
Explore session topics:

Setup Focus. Get your new Apple device ready to use.

From setup to starting your data transfer, a Specialist can walk you through every step.
Specialists
Meet with an expert. Online and one on one.
Apple Specialist, smiling, speech bubble, waving hand emoji
We’ll help you make the move with all your photos, messages, and files.
Two phones with app icons, arrow indicating transfer from one phone to the other
Moving from Android or PC? No sweat.
See what you’re getting. And learn how it all works together.
MacBook, top left corner of keyboard, MagSafe charging cable plugged in
Pairing
We’ll show you the easiest way to connect your devices.
Apple Watch and iPhone displaying pairing setup screens
Adjustments
We’ll show you how to get the best fit.
Apple Vision Pro assembled with aluminum enclosure, Light Seal, audio strap, and Solo Knit band with adjustable Fit Dial
Find out if you’re eligible for a free trial.
Apple Music, Apple TV+, Apple Arcade, Apple News+, Apple Fitness+

Already purchased?

Start a session from your Orders page.

If you purchased in store, contact us(Opens in a new window) to receive an email invitation.

The perks of buying from Apple.

Personal Setup is available only when you buy your new device directly from Apple. You’ll receive an email invitation created just for you as soon as your order is delivered.

Need technical support?
There’s a link for that, too.

Find the right solution for your hardware, software, and account issues.