Your account is disabled

If you're redirected to this page, your entire Google Account has been disabled.

Find out why

Sign in to your Google AccountOpens in new window on a browser, like Chrome.
If your account is disabled, you'll get an explanation.

What happens when your account is disabled

•You can't sign in to Google services or use Sign in with Google. When you try to sign in, you'll get an error message or be sent to this page.
•In some cases, you'll get an email or text message from Google to tell you that your account is disabled.

Ask us to restore your account

If you own the account, you can request access to it again.

Sign in to your Google AccountOpens in new window on a browser, like Chrome.
Select Start Appeal.
Follow the instructions.

If your appeal isn’t approved, your entire Google Account will remain unavailable. If no further action is taken, your account will be permanently disabled and considered for deletion.

If you live in the European Union (EU) or are an EU citizen, there may be additional resolution options available to you. Learn more.

Max number of appeals reviewed for some policy violations

For some policy violations, Google will review up to 2 appeals. If the first appeal isn’t approved, you can submit a second appeal with more information, which will be re-evaluated by a Google reviewer. Any appeals after that will be closed.

If this applies to your appeal, before you submit it, you’ll see a message about the max number of appeals that Google reviews for this type of policy violation.

Download data from a disabled account

If you can’t get in to your account, you may be able to download and save account data from some Google Services.

To try downloading your data, sign in to your accountOpens in new window as you normally do. Then, you may have the option to download your data.

Accounts may be disabled without the ability to download data for certain violations, including but not limited to:

•Valid legal requests
•Account hijacking
•Egregious content violations including child sexual abuse and exploitation and terrorist content

Why accounts are disabled

Google Accounts are usually disabled if the account's owner hasn't followed our policies. Google's policies include:

•
Google Terms of ServiceOpens in new window.
•Other policies and terms for our products and services. See examples of these policies.

Here are some common reasons why accounts are disabled. Not all Google services disable an account for these reasons.

Account hacking or hijacking

Automatic calls or messages

Breaking product policies

Child sexual abuse & exploitation

Don’t use Google services in a way that exploits or abuses children.

We act on the following kinds of content:

Child sexual abuse materials: This includes cartoons and generative AI imagery.
Child grooming: For example, befriending a child online to facilitate, either online or offline, sexual contact and/or exchange sexual imagery with that child.
Sextortion: For example, the use of real or alleged access to a child’s intimate images to threaten or blackmail a child.
Sexualization of a minor: For example, imagery that depicts, encourages or promotes the sexual abuse of children or the portrayal of children in a manner that could result in the sexual exploitation of children.
Trafficking of a child: For example, advertising or solicitation of a child for commercial sexual exploitation.

This content includes anything that's created, shared, sent, or uploaded on Google services.

When we come across child exploitation, we'll take appropriate actions. Our actions might include reporting child exploitation to the National Center for Missing & Exploited Children or law enforcement, and disabling accounts.

Note for certain of our communication services:

Within the European Union, certain of our communication services detect online child sexual abuse under the Regulation (EU) 2021/1232, which provides for a derogation from the confidentiality of communications under the Directive 2002/58/EC for the purpose of combating online child sexual abuse. Under Regulation 2021/1232, if you think your account was disabled by mistake, in addition to requesting review, you can lodge a complaint with your country’s relevant data protection authority. You also have the right to a judicial remedy before a competent court.

Creating a false identity to deceive people

Export or sanctions law violations

Harassment, bullying, & threats

Don’t harass, bully, or threaten others. We don’t allow Google services to be used to engage or incite others in these activities.

Keep in mind that online harassment is illegal in many places and can have serious offline consequences.

We may take appropriate action if we are notified of threats of harm or other dangerous situations, which may include reporting you to the relevant authorities.

High call volumes

Impersonation & misrepresentation of identity

Don’t impersonate a person or organization, or misrepresent yourself.

Don’t misrepresent or conceal your country of origin and create or distribute content about politics, social issues, or matters of public concern to users in a country other than your own misleadingly.

We do allow parody, satire, and the use of pseudonyms or pen names. Avoid content that is likely to mislead your audience about your true identity.

Malware, phishing & other harmful activities

Non-consensual explicit imagery & sextortion

Don’t threaten to expose or disseminate explicit, intimate, or embarrassing content of a sexual nature of another person without consent.

Don’t coerce (using power, influence, or pressure), encourage, or solicit financial gain or other sexual content from an individual through the threat of disseminating their explicit, intimate, or embarrassing content of a sexual nature.

Online harassment is illegal in many places and can have serious offline consequences.

Sexually explicit content

Spamming

Terrorist content

Unqualified educational institution

Use of multiple accounts for abuse

Valid legal requests

Find changes to our disabled accounts policy

Learn about changes to our disabled accounts policy.

Choose a section to give feedback on

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