We'll show you the quickest and easiest ways to resolve your query here
Cancel your digital subscription online by selecting "cancel my digital subscription" below
If you're a Print subscriber you're currently unable to cancel online, please contact our Customer Care team by chat or phone.
Our live chat service is available 24 hours a day Monday - Saturday.
If you are trying to contact us on a Sunday please try again between Monday - Saturday or use our online form.
Report a missing newspaper or issue with your delivery by selecting "Report a delivery issue" below
This will take you to a form for reporting delivery issues. Filling out the form will provide us with all of the information we need to investigate your delivery and resolve the matter. If we need any more information we will contact you.
If you'd still like to contact Customer Care, the best way to do so is via phone or our live chat.
Change your delivery address or instructions by selecting "Manage my address" below
You can manage your address and delivery instructions in your online account. It will take 3 business days for your delivery to change.
If you'd still like to contact Customer Care, the best way to do so is via phone or our live chat. Alternatively, you can complete our online form by selecting "Contact Customer Care" below.
Request a receipt or invoice by selecting "See my purchase history" below
You can review your purchase history including all related invoices / receipts in your online account.
If you'd still like to contact Customer Care, the best way to do so is via phone or live chat. Alternatively, you can complete our online form by selecting "Contact Customer Care" below.
Suspend your newspaper delivery by selecting "Suspend my delivery" below.
You can manage suspension of your newspaper delivery in your online account. It will take 3 business days (UK, Americas & Asia regions), or 4 business days (Continental Europe, Middle East & Africa regions), for the change to take effect for customers. This same timeframe applies when contacting Customer Care.
If you'd still like to contact Customer Care, the best way to do so is via phone or live chat. Alternatively, you can complete our online form by selecting "Contact Customer Care" below.
Update your personal details by selecting "Update my personal details" below
You can change your personal information including email address, password, phone number, and payment information in your online account.
If you'd still like to contact Customer Care, the best way to do so is via phone or live chat. Alternatively, you can complete our online form by selecting "Contact Customer Care" below.
Update your payment details by selecting "Update my payment details" below
You can change your personal details including payment information, email address, password, phone number, and contact preferences in your online account.
If you'd still like to contact Customer Care, the best way to do so is via phone or live chat. Alternatively, you can complete our online form by selecting "Contact Customer Care" below.
Update your contact preferences or email alerts by selecting "Update my contact preferences" below
You can change your personal details including payment information, email address, password, phone number, and contact preferences, including email alerts, in your account.
If you'd still like to contact Customer Care, the best way to do so is via phone or live chat. Alternatively, you can complete our online form by selecting "Contact Customer Care" below.
The best way to contact us is via our live chat service (Mon - Sat, 24hrs) or phone us (Mon-Fri, 24hrs), so that we can provide more immediate assistance.
Alternatively, please complete the form below.
The best way to contact us is via our live chat service (Mon - Sat, 24hrs) or phone us (Mon-Fri, 24hrs), so that we can provide more immediate assistance.
Alternatively, please complete the form below.
The best way to contact us is via our live chat service (Mon - Sat, 24hrs) or phone us (Mon-Fri, 24hrs), so that we can provide more immediate assistance.
Alternatively, please complete the form below.
The best way to contact us is via our live chat service (Mon - Sat, 24hrs) or phone us (Mon-Fri, 24hrs), so that we can provide more immediate assistance.
Alternatively, please complete the form below.
archived 8 Feb 2026 10:32:36 UTC