Business Applications | Microsoft Dynamics 365

archived 18 Mar 2025 08:50:50 UTC
Trace Id is missing
Skip to main content
Dynamics 365
Gain the competitive edge you need with powerful AI and Cloud solutions at Microsoft Ignite.
Microsoft Dynamics 365

The new era of AI-powered business

Adapt and innovate with intelligent CRM and ERP business applications.
Overview

Shape the future of your business

Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
A person wearing spectacles working and to the left a dialog box showing text information

Put AI to work

Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost.
A group of people looking at a table

Bring data together

Get a complete picture of your entire business by connecting and accessing organizational data from hundreds of sources.
A woman on video call with headphones and also writing something in a notebook

Increase productivity

Collaborate and be more productive by sharing information and insights in the tools you work in—including Microsoft Teams and Microsoft 365.
A woman working on her desktop computer

Adapt to what’s next

Quickly modify processes to respond to changing needs by bringing the low-code tools of Microsoft Power Platform together with Dynamics 365.
Solutions

Any organization. Every possibility.

  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
  • Innovate and keep pace with evolving needs by using AI and automation to optimize financial and accounting operations.
  • Be more resilient to increase workforce productivity and uptime while reducing operational costs.
  • Boost performance by connecting people, processes, and data across your small or medium-sized business.
Product demos

Do more with Dynamics 365 and AI

See how AI works with Dynamics 365 applications to give every team an edge.

Close more deals and deepen customer relationships with AI assistance.

Create more personalized customer journeys with next-generation AI.
75% time saved on customer journey development1
Resolve issues faster using generative AI and automation.
40% reduction in average call handling time2
Empower frontline teams with generative AI, IoT, and mixed reality.
14% increase in field technician productivity3
Navigate disruption and be more resilient with proactive, AI-powered insights.
Build financial and operational agility using AI and automation.
Businesses realized a 106% ROI by deploying Dynamics 365 ERP.4
Streamline small or midsize business operations with an AI-powered ERP system.
Work smarter, adapt faster, and perform better with Business Central—named the best ERP system of 2024 by Forbes Advisor.5
Back to tabs
APPS AND ADD-ONS
Enhance Dynamics 365 with apps from industry-leading partners
Add apps that help you tailor Dynamics 365 to better meet your specific business needs.
Content is Loading...
Microsoft Corporation
Power BI
Collaborate better with your data.
Rated (#=ratingAverage#) stars out of 5 stars, by 107874 users.
Learn More
Microsoft Corporation
Copilot
Your copilot for work
Rated (#=ratingAverage#) stars out of 5 stars, by 56636 users.
Learn More
ADOBE INC.
Adobe Acrobat for Microsoft Teams and Outlook
Gain insights, edit, convert, and collaborate on PDFs
Rated (#=ratingAverage#) stars out of 5 stars, by 38603 users.
Learn More
Dropbox Inc.
Dropbox for Outlook
Share files of any size, access them from any device, and keep everyone in sync.
Rated (#=ratingAverage#) stars out of 5 stars, by 28991 users.
Learn More
Customer stories

How customers innovate with Dynamics 365

Featured news

What’s new and notable

Announcing autonomous agents in Dynamics 365

Accelerate your AI adoption with autonomous agents that handle essential business tasks for sales, service, finance and supply chain teams.

Inside Microsoft’s AI transformation

In this WorkLab report, Microsoft leaders share insights and learnings on how Microsoft Copilot has benefited and redefined their business.
Leadership in the AI Era
Discover strategies and best practices for successfully adopting AI to drive revenue and boost efficiency.
Transforming ERP with generative AI
Learn how AI-enabled ERP platforms help you protect, connect, and get more from your data—resulting in improved business outcomes.
NEXT STEPS
Get started with Dynamics 365

Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.

Chat with a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 

Request a call back

Have a Dynamics 365 expert contact you

Call a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 
  1. [1]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
  2. [2]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
  3. [3]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
  4. [4]
    Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
  5. [5]
    Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.

Follow Dynamics 365

0%
 
10%
 
20%
 
30%
 
40%
 
50%
 
60%
 
70%
 
80%
 
90%
 
100%