GENESYS

I look forward to Genesys G-Summit Melbourne every year.

- US-based clinical-stage biopharmaceutical company Cold Genesys, Inc has closed a USD 22m Series C preferred stock financing, the company said.

According to Genesys Chief Product Officer Peter Graf, "We're enabling businesses of all sizes to realise their entire AI strategy on one platform.

But in a competitive market that's turned digital, we think Genesys had no choice but to get the think tank cranked up for something fresh.

The award, which was presented to IST at Genesys' annual CX17 event last month in Brussels, Belgium, recognises IST for its outstanding technical support and professional service capabilities, investment in Genesys training and certification programmes, and in-house R&D capabilities, said a statement from the company.

The customer experience vendor, Genesys appreciates IST for its technical support and professional service capabilities, investment in Genesys training and certification programmes, and in-house R&D capabilities.

nGUVU will show how its solution combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

Genesys said the acquisition of Silver Lining Solutions expands its capabilities to help organisations elevate employee engagement and improve business results related to sales, collections, workforce productivity, and customer satisfaction.

With this acquisition, Genesys brings additional omnichannel self-service capabilities to the Genesys Customer Experience Platform enhancing the company's market-leading Self-Service IVR and Web Engagement solutions, merging self-service and agent assistance to deliver highly personalised customer experiences.