Call center jobs can be either work at home (a.k.a. virtual call center) or in an office outside the home. Companies may hire call center agents for their own business needs, or they may contract with business process outsourcing firms (BPOs) who provide call center services to other businesses for a fee. Many of the available home-based call center positions are for such BPOs.
This list of call center jobs concentrates on those that are work-from-home opportunities, but some of these companies may have brick-and-mortar operations as well. But if it seems like a virtual call center position is not what you want, check out this list of all kinds of other work-at-home jobs at more than 200 companies.
Also see: 5 Things to Know About Home Call Centers
1-800-FLOWERS
Position type: Employee, temporary
Costs: No fee; possible equipment costs.
Duration, hours: Full time, temporary
Geographic restrictions: Must live in the following specific U.S. states
National floral retailer hires employees for home-based, (mostly) temporary call center jobs during its peak seasons in specific states. Typically its positions are seasonal (around Christmas, Valentine's Day and Mother's Day) and temporary but occasionally the company needs permanent (particularly bilingual) agents. See more temporary holiday jobs.
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Accolade Support Call Center Services
Position type: Independent contractor
Costs: Possible equipment costs.
Duration, hours: Full time, part time
Geographic restrictions: United States
This BPO hires technical support and customer service agents for work-at-home call center positions The jobs pay on a per-minute compensation structure (with an hourly base) that tops out at $10 per hour. Application is via email.
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Advanis
Costs: No fee; possible equipment costs.
Duration, hours: Must be able to work during these hours: Monday through Friday 3 - 10 pm MST (5 - 12 pm EST) and Saturdays 10 - 5 pm MST (12 - 7 pm EST)
Geographic restrictions: Canadian residents for call center jobs though company considers residents of other countries for mystery shopping
Canadian market research company based in Edmonton, Alberta hires for virtual call center jobs and mystery shopping jobs. Call center agents perform surveys (selling). Being bilingual in French or Spanish is an asset. Paid training, set wage. Find a Work at Home Call Center Job in Canada
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AdviseTech
Costs: Possible equipment costs.
Duration, hours: Part time, 2-6 hours weekly
This IT solutions provider hires agents with experience with PCs to troubleshoot and telemarket for its clients. More Tech Support From Home Jobs
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Affiliated Computer Services, Inc.
Position type: Employee
Costs: Possible equipment costs.
Duration, hours: Part-time
This business process outsourcing (BPO) firm, owned by Xerox, provides and IT services for its clients, often governments or nonprofits. It pays $10 per hours for home call center agents, bilingual (Spanish) preferred.
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Alpine Access/Sykes
Position type: Employee
Costs: $45 background check; possible equipment costs.
Duration, hours: Requires a minimum commitment of 20 hours per week with up to full-time available
SYKES at Home Powered by Alpine Access is a US-based company that also hires in Canada hires. Its virtual call center agents take in-bound customer service and sales calls and are paid $9-10 per hour. Only after a position is offered, applicants pay $45 for a background check.
Amazon.com
Position type: Employee
Costs: No fee; possible equipment costs.
Duration, hours: Part-time
Geographic restrictions: Arizona, Delaware, Florida, Georgia, Kansas, Kentucky, Minnesota, North Carolina, Tennessee, Texas, Virginia, West Virginia or Wisconsin
E-commerce retailer hires some customer service reps as home-based agents, paying $10-12 hourly. It also hires remote call center managers. Many of its call center jobs are temporary seasonal jobs. Find a Home Call Center in Your State
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American Express
Position type: Employee
Costs: Possible equipment costs
Duration, hours: Full-time, part-time
Geographic restrictions: U.S., U.K., Canada and Australia
Travel agents and call center agents with experience in reservation systems work in the financial company's Axcess@Home program. Bilingual agents needed also. Use "virtual" "telecommute" or "work at home" as keywords to find a job online in its database.
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American Airlines
Position type: Employee
Costs: No fee; possible equipment costs
Geographic restrictions: Must live within 75 miles of Fort Worth, TX
Airline offers home-based jobs as reservation agents for experienced CSRs. Ten weeks of onsite training is required. When positions are available, they can be found by searching jobs database using "home." Pay starts between $10 and$11. Health and dental insurance, paid vacation and travel privileges are among the employment position's benefits.
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Apple at Home
Position type: Employee
Costs: Possible equipment costs, however Apple provides a computer and phone.
Duration, hours: Part-time with the possibility of full-time during busy periods
Apple at Home, which is part of the company's AppleCare department, is the tech giant's work-at-home call center program. It hires both college students and non-students for chat and phone customer service jobs.While specific cities in AZ, CA, FL, GA, LA, MO, NM, NV, OH, OK, TX, UT, and Ontario are listed with job postings applicants don't necessarily need to be in those areas. However, students must be enrolled in the college from which Apple recruits, which are in the states listed above. It is part of t. Apple also hires online chat agents from home. See more customer service chat jobs from home.
See Next 10 Call Center Companies - including Apple, Convergys and CenturyLink More »
