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  • Please show the commands for the two users and the different keys for the second user you are using to ssh into the server. Commented Oct 22, 2014 at 12:05
  • Glad the above worked in your case. Besides just resetting the password. I'd advice to also have a look if you have pam_tally locking the account. pam_tally2 --user userb --reset This will reset the failed counts on the account and allow you to login. Commented Dec 8, 2016 at 8:01