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  • I think that some of the other quantitative metrics might not have been captured since you only focused on time. By making things quicker to do you may have simplified upstream or downstream processes, removed bottlenecks or reduced error rates. A holistic approach is required to understand the end-to-end process, and benefits that might not just sit within the application itself (perhaps even other parts of the organisation). Commented Apr 17, 2023 at 21:57