Timeline for Why was the Itanium processor difficult to write a compiler for?
Current License: CC BY-SA 4.0
7 events
| when toggle format | what | by | license | comment | |
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| Oct 18, 2024 at 16:00 | comment | added | John Dallman | @MasonWheeler: Sadly, the emotional soothing approach works for a lot of customers. Finding a customer who can report real bugs clearly and reproducibly is rare for any company. It's also hard work as a customer. The good side as a customer is that you get your bugs fixed, and if you can test new software quickly, you become a valuable collaborator. | |
| Oct 17, 2024 at 21:14 | comment | added | Mason Wheeler | "A lot of MS support staff think their job is soothing your feelings, rather than getting bugs fixed." Sounds like there are a lot of MS support staff who need to be thrown out on their collective ears, then. | |
| Oct 17, 2024 at 20:53 | comment | added | John Dallman | @MasonWheeler: It is possible to build up a good relationship with Microsoft support staff, but it takes work. It's a lot easier if you report a lot of bugs in a short period, and your reports are clear, correct and easy to reproduce. Insist on doing everything by e-mail, so that you have it in writing. A lot of MS support staff think their job is soothing your feelings, rather than getting bugs fixed. When you find someone who's good, record their name and ask for them when you submit future bugs. This will gradually get you into their CRM as someone who knows what they are doing. | |
| Oct 17, 2024 at 20:49 | history | edited | John Dallman | CC BY-SA 4.0 |
Explain the ALAT a bit.
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| Oct 17, 2024 at 19:09 | comment | added | Mason Wheeler | So I reproduced the exact same problem in MSVC and said "here's the exact same problem in a Microsoft™ Approved™ Language™." Then someone finally took an actual look at it and said, "oh, that. That's a known bug in MSXML version Foo. We're not going to fix it; you should just be using version Bar instead." As if we had any control over which version of the library was pre-installed on individual users' systems! 👿 | |
| Oct 17, 2024 at 19:07 | comment | added | Mason Wheeler | "Once I knew what was going on, I tried to report the bug. Intel didn't want to know for a while and then switched to "Oh yes, that old thing. It doesn't matter! Didn't we tell you about it?" This was not convincing." Ugh. I'm reminded of the time I found a bug in an MSXML library. I reported it to Microsoft, and they said "cannot reproduce." I said, "OK, here's a minimal reproducible example, a stripped-down version of the Delphi code that produced the problem." They said "Oh, there's your problem, you're using Delphi instead of a Microsoft™ Approved™ Language™, obviously." | |
| Oct 17, 2024 at 18:20 | history | answered | John Dallman | CC BY-SA 4.0 |