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    It depends on what your maintenance contract covers. If only software defects are covered, it's obvious that new requirements are not included. If your contract covers something like a number of hours working for the customer, he may decide that when there are no bugs to fix you might just as well add functionality. Commented Jan 23, 2020 at 11:43
  • I think it's part of owning a business to make that call. My advice is to be transparent and predictable, if you are going to charge him, send a quote indicating the scope of work and cost, if it's going to be free, also agree on the scope of work beforehand. Commented Jan 23, 2020 at 23:25
  • Per the contract, i had only mentioned maintenance charges, does that mean to be assumed the new change request would also be included? Commented Jan 24, 2020 at 12:27