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  • I think you're confusing legacy software support with customer support. The latter is rarely about bugs, but mostly about teaching confused users how to do things they can't figure out themselves, or resolving failures in the system in non technical ways (e.g. arranging refunds, administrative override). Commented Dec 29, 2018 at 5:30
  • Which answers do you consider to be the "first two" answers? The ordering of answers can change over time. Do you mean the first two by timestamp, the first two based on votes, or the first two based on something else? Commented Dec 29, 2018 at 6:31