Timeline for Who should handle customer support within an Agile team?
Current License: CC BY-SA 3.0
2 events
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| Dec 17, 2023 at 15:04 | comment | added | Max Lapshin | Yes, when developer doesn't do any customer support, he can degrade to a situation when he thinks when a code in a branch in git is a result of his work. I really had such an employee that told me that his job is done after he has commited code into a branch. I tried to change him, but fired him after all. Right now I'm struggling with hiring new tech support lead because mostly " ITSM/ITIL tech support" means reducing amount of escalations to the developers. It is not a way that can agile team leave, because they hide all market feedback in this manner. | |
| Mar 26, 2018 at 12:48 | history | answered | JeffO | CC BY-SA 3.0 |