Skip to main content
Software Engineering

You are not logged in. Your edit will be placed in a queue until it is peer reviewed.

We welcome edits that make the post easier to understand and more valuable for readers. Because community members review edits, please try to make the post substantially better than how you found it, for example, by fixing grammar or adding additional resources and hyperlinks.

Required fields*

7
  • 3
    Great answer! Email is better known than issue trackers, and easier to understand (which is not to say everyone "gets" email :P ) Commented Mar 26, 2013 at 15:59
  • 27
    Also, that GNU advice is ancient, way older than the web and web-based issue trackers. Commented Mar 27, 2013 at 0:24
  • 6
    @gnat: A major part of that linked answer being so great is the "if it's easy for you, you can enter that sort of thing right there" part. That is key to many open source projects, as there is no funding for phone support. A mailing list is a turn-off for me as a bug-reporting user, as I don't want to have to sign up for responses. With a bug tracker, I can see that the issue I have is in the system, and can come back and search for it later, and see if it's been updated. This is difficult with a mailing list, unless there is a really good web-based list tracker, which often isn't the case. Commented Mar 30, 2013 at 13:08
  • 1
    @naught101 It might not be older than the Web but it's definitely older than Web-based trackers Commented Oct 16, 2013 at 14:11
  • 2
    @chris for the matters of issue tracking, mail is not really convenient... "in the mail you sent us two months ago, you mentioned... no not that email, you sent us five emails this day, three of them were with subject Re: blue button click, look at the second one, the one with 10Mb screen shot attached to it... what? you can't find it?" Commented Dec 31, 2015 at 18:40