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    I could understand voting for closing to programmers, but offtopic? Bug reports on a programmer's site?! Commented Jan 27, 2012 at 3:36
  • 1
    Does it matter? They'll write bad bug reports anyway. What you typically need to do is communicate with the users somehow. Commented Feb 16, 2012 at 15:25
  • @DavidThornley - We're in a kind of a specific industry. With most users I never communicate, or get those reports a few months later. Don't ask. Commented Feb 16, 2012 at 17:16
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    Build the reporting mechanism into your application, so the user can click a button, add a comment, and have the appropriate state attached by the application. "Now, please click the location on the screeen where it is wrong"... Commented May 18, 2012 at 8:49
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    Let me know if you find an answer. I'm having enough trouble getting useful bug reports from testers, never mind users. Commented May 18, 2012 at 11:47